Customer Service Manager
Resume:
E r ica Garcia
**************@*****.***
Qualifications:
Attended phone calls, concluded the nature of calls and assisted callers to the
p roper department.
Responsible for typing reports, memos and other correspondence.
Kept detailed messages from the person called upon, containing name, call
t iming and business nature.
Accepted and distributed messages and mails to proper departments and
employees.
Excellent interpersonal, communication and customer service skills.
Superb t ime management skill.
Work H istory:
Charlotte Russe; September 2010 - current
Sales associate
M anager: Tanya Portillo
M-Lo fashions; December 2008 - December 2009
Key manager
Manager: Concepcion Lopez
Payless; October 2008 - December 2008
Sales associate
M anager: Maricella Gonsalez
Wetseal; J une 2008 - October 2008
Sales associate
M anager: Tanya Portillo
Tasks and Responsibilities of Past Employers:
Ensure that each customer receives outstanding service by providing a
f riendly environment, which includes greeting and acknowledging every
customer, maintaining solid product knowledge and all other aspects of
customer service.
Maintain an awareness of all promotions and advertisements.
Assist in f loor moves, merchandising, display maintenance, and housekeeping
Assist in processing and replenishing merchandise and monitoring f loor
s tock.
Aid customers in locating merchandise.
Communicate customer requests to management.
Assist in completing price changes within the department.
Participate in year-end inventory and cycle counts.
Assist in r inging up sales at registers and/or bagging merchandise.
Any other tasks as assigned from t ime to time by any manager.
Educational Qualifications:
Presidio High School
Graduate H igh School Diploma
2008
T echnical Skills:
40WPM
Word Processor
Excel
Access
PowerPoint
In ternet Explorer
Personal Details:
Name: erica garcia
Date of Bir th:06/06/1990
Employment Status: Part tim
Relationship status: Mar r ied
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