Customer Service Management

M I C H E L L E J US T I C E

*** * ********** ** #**** Richardson, TX 75081 469-***-**** ************@***.***

H U M A N R E S O U R C E S G E N E R A L I S T

Dedicated HR Professional with ten years of experience managing a full spectrum of human

resources programs, services and functions.

Extensive background in HR Generalist affairs, including experience in employee recruitment and

retention, staff development, employee relations, benefits and compensation, HR records

management, HR policies development and legal compliance.

Demonstrated success in negotiation participated in teambuilding programs, corporate policies, job

descriptions and management reports.

HR Skills

HR Policies & Procedures Staff Recruitment & Retention Orientation & On Boarding

Employment Law Employee Relations Training & Development

FMLA/ADA/EEO/WC Benefits Administration Performance Management

HRIS Management HR Program/Project Management Organizational Development

Professional Experience

VISITING NURSE ASSOCIATION Dallas, TX

Provides home health medical care and meals to homebound patients.

HR Generalist / Recruiter, 2003 to 2010

Worked with senior management to create HR policies and procedures; recruit employees; provided

employee relations consultation to mangers and employees. Manage leave of absence programs and

personnel records.

Key Results:

Implemented procedures and policies in the areas of training, unemployment claims, benefits packages,

incentives and new employee orientation.

Personnel processing in the HRIS database to set up new hires and status changes.

Provided general employee relations counseling to mangers and employees.

Responsible for all HR activities, including employment, labor relations, and training and development.

Responded to EEOC and various state requests for information.

Conducted new hire on boarding orientation.

Scheduled and conducted interviews for exempt and non exempt employees.

Managed applicant process flow, including resume tracking; interviews and reporting, through the ATS.

Administrative duties and recordkeeping including conducting prescreening interviews, performing

reference checks, submitting background checks for potential employees, writing and forwarding

rejection letters, and preparing and sending offer packages and new employee orientation packages.

OFFICE TEAM Dallas, TX

MICHELLE JUSTICE

Phone: 469-***-**** Page 2

Employment Agency serving contract, temp, temp hire, and permanent placement for candidates.

Recruiter, 2002 to 2003

Responsible for sourcing and recruiting candidates to fill open positions. Utilized a variety of sourcing

methods to create candidate pool to met hiring needs, including, direct sourcing, networks, employee

referrals, social networking; internet searches.

Professional Experience (continued)

Key Results:

Full cycle recruiting to include interviewing and selecting salaried exempt and non exempt employees

while managing all aspects of the recruitment process such as staffing evaluation, applicant tracking,

requisition processing, pre employment screens and new hire on boarding.

Aggressively sourced candidates through database mining and postings; cold calling; search engines;

referrals, and networking.

Managed applicant process flow, including resume tracking; interviews and reporting, through the ATS.

Worked with outside vendors to ensure background checks were completed for all potential candidates

prior to hire.

Qualified candidates by conducting telephone and in person interviews to obtain work

history, education, training, job skills and salary requirements.

DALFORT AEROSPACE – Dallas, TX

Aerospace Aviation specializing in aircraft repair.

Benefits Administrator, 2001 to 2002

Administration of policies relating to benefits, unemployment claims, workers compensation, leave

management, and tuition reimbursement.

Key Results:

Administered benefits and educated employees about benefit options.

Assisted HR Manager with analyzing and reporting HR metrics.

Administered and maintained STD/LTD; FMLA; Workmen’s Compensation and Unemployment

Compensation programs.

Developed, monitored, and revised company policies and procedures.

Responded to employee inquiries regarding policies, procedures, and health promotion wellness

programs.

Planned, coordinated, and conducted annual open enrollment benefit meetings.

Maintained compliance for labor laws and employment related legal issues.

Education

TEXAS wOMAN’S UNIVERSITY Denton, TX

Bachelor of Science (BS) in Elementary Education, 1993

Activities: Worked concurrently during college as a customer service rep and team supervisor for Budget

Rent a Car.

Of Note

Professional Development:

MICHELLE JUSTICE

Phone: 469-***-**** Page 3

Complete ongoing training in the areas of compensation and benefits, employee and labor relations,

leaves of absence, workers’ compensation and workplace safety and security.

Computer Skills:

MS Office (Word, Excel, PowerPoint, Outlook)

iCIMS

SAP

PeopleSoft

JD Edwards

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