Customer Service Sales

Carole Lapointe

**** ******** *****

Naperville, Il 60565

Phone 630-***-****

E-mail **************@******.***

Employment

Motor Coach Industries

Dec 2005-Aug 2011

Schaumburg, Illinois

Sales Support/Bilingual Customer Service

. Receive between 20-30 inbound calls a day

. Enter phone, fax, and e-mail orders.

. Resolve customer issues efficiently including order tracking,

expediting, credit, debit, complaints, warranty or freight claims

. Interface closely between the Sales, Purchasing and Finance

departments for information on parts and pricing

. Utilize AS400 to locate parts, place orders, and update customer

account information

. Keep track of order documentations and customer info

. Create MS Excel back order reports and utilize MS Word to send out

quotes

. Create return authorizations and issue credits

. Do back-order reports weekly

. Provide assistance finding part numbers

. In charge of 4 accounts

. Perform diverse duties simultaneously while maintaining focus in order

to consistently meet deadlines

. Work with AS400, Outlook, Lotus, Word and E-mails

Commission Scolaire des Milles-Iles

Laval, Qu bec

June 97-98

Substitute

. Consistently found new and creative ways to enhance classes

. Worked 3 weeks in a special education class teaching Math, and French

to approximately 18 teenagers (14-16 years old)

. Planned and taught classes

Pik & Pok (Toy store)

May 91-June 96

Montr al, Qu bec

. Once a week, entrusted with full responsibilities of the store.

. Established solid client and sales clerk relationships based on good

and cordial service that led to repeat business

. Carefully listened to clients to correctly address their needs/desire

. Operated cash register

. Opened and closed the store

. Punctual, reliable, honest and hardworking

Sun Life Insurance Company

June 1979-July 1983

Montr al, Qu bec

. Long term disability claim clerk

. Opened a new file for each claim

. Handled telephone communication

. Recommended to approve or deny the claim

. Wrote correspondence in French and English to the employer

. Demonstrated record of exceptional reliability and perfect attendance

. Worked cooperatively and harmoniously with coworkers and supervisors

Education:

Universit du Qu bec Montr al

1997

Montr al, Qu bec

Bachelor 's Degree in Special Education

Languages:

Fluent in English and French

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