Customer Service Data Entry
Resume:
L aT rina Jefferson
D uncanville, Texas 75137
972-***-**** hm.
lat *************@*********.***
Objective:
I want to implement my knowledge and experience of being a self-motivated, efficient, and
quick-adjusting self starter, by contributing to organizing this ever expanding world of
technology utilized by today’s administration.
Special Skills:
I am a self-motivated, quick-learning, self-starter, experienced in Word, Excel and Outlook,
served as back-up to all office managers, receptionist, clerical, and administrative duties,
ability to organize, manage, implement, and maintain any environment that is conducive to
i ncreasing i ts effectiveness. I have first hand skills in face-to-face and indirect contact with
culturally diverse people. I have the ability to adjust to any working conditions in order to
accommodate unforeseen situations.
Education:
Currently hold a degree in Health and Human Administration, 10’, University of Phoenix,
Phoenix, AZ
G.P.A. 3.0/4.0
Studies included all courses required in Health Administration.
Continuing Education, 00’- 01’, North Har ris Community College, Houston, TX
G.P.A. 3.0/4.0
Studies included Sociology and Psychology.
Continuing Education, 96’- 99’and 04’, Dallas County Community College District, El
Centro and Mountain View Community College, Dallas, TX
G.P.A. 3.0/4.0
Studies related to Biology, Human Anatomy & Physiology, Psychology, Algebra, and
E nglish.
Pre-Biology, 94- 95’, Prairie View A& M University, Prair ie View, TX
Dean’s List: G.P.A. 3.3/4.0 Major G.P.A. 2.8
S tudies related to general Biology, Bio Lab, Chemistry, Chemistry Lab and all pre-
requisites required.
Work and Volunteer Experience:
Medical M inistry, Dallas, TX
Volunteer Administrative Assistant, 08’ to present
My daily responsibilities included office administration, serving back-up to all office
managers, receptionist, clerical, and administrative duties, answering multiple phone lines,
assisting executives, g reeting visitors and directing them to appropriate personnel or other
a reas. I signed for accurate deliveries, retrieving, distributing mail, maintaining other office
equipment and ordered supplies, d ata entry of all patient/congregants information,
maintained legal records, scheduling maintenance work, and assisted with various projects
w hen needed.
Girl Scouts of North East Texas, Dallas, TX
Administrative Volunteer, 08’ to Present
A ll responsibili ties include checking and distributing email to proper leadership for
approval, composing letter, memos, and documents for correspondence, multi tasking to
meet deadlines, assisting with numerous projects when needed, scheduled meetings,
d riving to conferences, maintaining calendars, records, and budgets, data entry, clerical,
and all other administrative or clerical duties involved.
Gambro Healthcare, Dallas, TX
Dialysis Technician, 04’ to 05’
I provided all services related to giving quality health care to patients with kidney disease,
ESRD. All daily responsibilities included multi tasking to prepare center to begin
t reatments at 5:30 am., opened center at 4:45 am to perform necessary water preparation
tests, along with setting up all dialysis equipment for operation, delivering pre and post
t reatment, with the utilization of monitoring via computers and other vital equipment,
p repared legal documents in patient’s charts to report to the attending physician on any
changes in a patient's condition pre, intermit tent, and post dialysis t reatment.
1960 FM Dialysis, Houston, TX
Dialysis Technician, 01’ to 02’
I was very compassionate in my administration of services related to t reating patients with
k idney disease, ESRD, opening the dialysis center at 4:45 a.m., performing water
p reparation tests, setting up all dialysis equipment for daily operation, executing and
evaluating pre and post t reatment via computer monitors and other equipment, entering all
data related to that patient, drew and packed labs, handled bio hazardous materials,
suggesting necessary tests, monthly charting, and reported to attending nephrologists and
health care team on any changes in a patient's pre, intermit tent, and post dialysis
condition.
South Arlington Dialysis, Arlington, TX
Dialysis Technician, 99’ to 00’
I created in an excellent and healthy atmosphere for patients who needed any services
related to kidney disease, ESRD, answered multiple phones lines, data entry, using
centrifuge to prepare labs to be shipped, executing pre, intermit tent, and post t reatment,
w hile utilizing computers and other equipment, administering water t reatment tests, drew
and packed labs, handled hazardous materials, monthly charting, and reported any changes
to attending nephrologists and health care team on patient's pre or post dialysis condition.
B MA Dialysis, Dallas, TX
Dialysis Technician, 97’ to 98’
I implemented health care services to patients with kidney disease, ESRD. I executed pre
and post t reatment, computer entry of t reatments, performed water t reatment tests, drew
and packed labs, handled hazardous materials, prepared legal documents in patient’s chart,
and reported to health care team on any changes in a patient's pre or post dialysis
condition.
Aegis Telecommunications, A rlington, TX
Account Agent, 98’ to 99’
I accurately expedited in bound calls that required multi tasking with utilization of the
computer, entering data in order to assist American Express elite card account members,
resolving all problems, questions, or disputes related to their accounts. The issues were
subject but not limi ted to taking applications via phone, sending email confi rmation,
p roviding solutions, correcting accounts, and connecting them to the appropriate
department for further assistance.
Tele Service Resource, Dallas, TX
Account Agent, 96’ to 97’
M y responsibilities of expediting calls in a t imely manner, assisted credit card customers in
applying, disputing, or t ransferring them to the correct department for fur ther analysis,
negotiations, and questions concerning accounts.
Camp Wisdom United Methodist Church, Dallas, TX
Assistant Director, 93’ to 93’
I served as the assistant youth office manager for the summer programs offered at my
church. I was responsible for managing all daily operations, taking payments, issuing
receipts, data entry, filing, bookkeeping, planning weekly activit ies, food services,
budgeting, maintaining a monthly activities calendar, scheduling events, meetings,
conferences, driving children to activit ies, answering multiple phone lines, and insuring a
safe environment for children enrolled into these programs.
Parkland Memorial Hospital, Dallas, TX
Quality Assurance Assistant Secretary, 92’ to 92’
My responsibilities included all filing, administering p re-employment screening, processing
documents t yping, data entry, screening telephone calls, pulling reports, maintaining
relationships with vendors/clients and other administrative duties such as answering
m ultiple phones lines, picking up charts in the hospital, and handling all other
administrative/clerical related duties.
G reyhound Bus Lines, Dallas, TX
Ticket Agent, 91’ to 91’
A ll duties included answering multiple phone lines, answering questions about t ravel
destinations, itinerary, and provided excellent customer service to passengers that included
selling t ickets, communications, and handling large amounts of cash.
References Available Upon Request
Contact this candidate