Manager Customer Service

KATRINA L. SMITH

______________________________

**** ***** ******* *****

Hyattsville, MD 20785

Home 301-***-****

Cell 202-***-****

Email: ***************@*****.***

Career Objective:

My restaurant experience spans over 18 years and although I have years of

experience

I would like to enter a position where I can develop and excel while giving

my best to my employer. I am loyal, honest and a clearly dedicated

individual who has the ambition to succeed in any given environment.

Career Experience:

08/2010 Sub Shop

Until Wegmans Food

Market

Present Lanham, MD

* Oversaw department in absence of the Team Leader.* Assists Team Leader

with purchasing, receiving, stocking, rotation of product and inventory of

department. *Assists Team leader with the receipt and inspection of

incoming products for quality and accuracy. * Prepares daily sandwiches,

salads, bake bread and deserts. *Check temperatures on a regular basis, of

all required food items during the shift and enter into temperature log. *

Kept work areas clean, sanitized and organized; counters, shelves, cooler

cases, walls, floors, etc. * Set up and tear down all equipment, meat

slicer, bread slicer, bread oven, hot wells, etc. * Maintained cleanliness

and organization of work station and surrounding areas during shift.

*Follows all guidelines and procedures outlined in department and health

and safety manuals and as set by the Store

12/2008 Asst Manager

Until Famous

Footwear

10/2010 Forestville, MD

*Assists the Store Manager in the smooth running of the store through

effective management of staff ensuring store operations are carried out

at all times.

* Ensures high standards of customer service.

* Ensures high standards of housekeeping throughout the store.

*Ensures procedures relating to stock are followed at all times.

* Ensures company security procedures are followed at all times.

*Proven retail management responsibility working with budgets & sales

goals.

*In-depth ability to recruit, train, motivates and retains talent.

*Remarkable ability to use problem solving skills on a daily basis to

achieve results.

* Proven effective communication skills with all levels of store employees

and management. *Solid ability to lift up to 50 pounds.

Other Career Experience:

Sage Dining Services: Head Cashier/Production Prep

Capitol City Brewing Company: Manager/Server

Red Lobster: Line cook/Production Prep/Server

The Capitol Market (U.S. Capitol Building): Jr. Cook

Fame Food Management: Production Prep/Cashier

Education:

Fairmont Heights High School

Sept 1990 to June 1993

High School Diploma

Career Qualifications:

Serv Safe Certified

Software/System Skills:

Desktop Applications:

Word, Excel, PowerPoint,

Outlook, Internet Explorer

And Micros

References:

Available upon request

Additional Information:

* Years of Experience: 20 years

* Work Status: U.S.A. Authorized

* Desired Status: Full-time/Part-time

* Desired Position: TBD

* Desired Salary: Negotiable

Contact this candidate