Operator Active Directory

James Biggs

**** **** ******, *****,** *****

*********@*******.***

914-***-****

Information Technology Technician

AS400/ ISeries Sr Operator

Summery of Qualifications

I am a computer operator with 10 yrs experience as a As400/ISeries operator. Along with

as400/iseries experince, i have 9 yrs experince with IBM mainframe MVS/TSO enviroment.

These roles required me to work independently and in group settings, providing me with

knowledge in all aspects of computer operations. I was responsible for computer support such as

troubleshooting, installations and maintenance. Skilled in providing customer and end-user help

desk support. Easily identify and resolve technical issues and concerns. Excellent

communication and presentation capabilities.

Competencies

- DSI - Mimix - Robot Client - Lotus Notes - Active Directory

- Websphere Portal - FTP (File transfers) - BRMS ( tapes )

Education & Training

Kentucky State University, Frankfort, KY, 5/18/1986

Bachelor of Science, Computer Science

PROFESSIONAL EXPERIENCE

United States Tobacco Co., Stamford, CT 40601 (06/11/1990 - 09/03/2009 )

Sr Computer Operator

•10 yrs AS400/ISeries hands-on technical experience

•09 yrs IBM Mainframe hands-on technical experience

•Monitor systems for alerts, as well as host components of the network to ensure all are fully

functioning and follow up with appropriate IT support group or service vendor.

•Microsoft Active Directory and Group Policies management - 3 years min. hands-on technical

experience

•Excellent problem solving techniques.

•Monitor Network servers for problems/failures, report and record problems appropriately

•Performing IBM ISeries / AS400 system monitoring/operations

•Experience managing backups and backup tape rotations

•Provide 2" & 3" level support for data center hardware and software issues

•Review of daily logs, monitor resource utilization and perform saves and restores as requested

•Maintain system backup log journals

•Controlling jobs, controlling printing, saving and restoring objects, controlling devices, working

with media and controlling storage and monitoring history log

•Managing iseries security groups, user profiles, ect...

•Assist users with regards to hardware, software as second level IT support

•Run and monitor production jobs til successful completion.

References: Upon request

Contact this candidate