Customer Service Mechanical
Resume:
Gary R. Marquez
plfugerville, Tx 78660
512-***-**** HM
512-***-**** CELL
********@*******.***
HIGHLIGHTS OF QUALIFICATIONS
Strong background of 20+ years in the repair of hydraulic, pneumatic, mechanical, and electrical systems. Experience reading diagrams, sketches, operation manuals, and manufacturing equipment specifications related to assigned equipment. Member of the Emergency Response Team as a HAZWOPER Technician with First Aid and CPR training. Able to multi-task and complete activities in a timely and efficient manner. Experience also includes assisting with facilities maintenance and ISO certification.
PROFESSIONAL EXPERIENCE
PharmaForm LLC, Austin, TX March 2008 – August 2011
Equipment Manager/Equipment Logistics Technician
1. Assured cGMP compliance was met for all relevant scheduled and non-scheduled maintenance events.
2. Set up and tear down of equipment, equipment containment for hazardous material, and production rooms.
3. Responsible for daily schedule and training of 5 personnel on documentation, equipment set up and operations.
4. Performed Preventative Maintenance on equipment.
5. Sourced equipment vital to formulation and manufacturing operations.
6. Wrote SOP’s for new equipment and made revisions or reviewed revisions for current SOP’s.
7. Performed calibrations on minor equipment and scheduled outside vendor calibrations.
8. Troubleshooting and repaired equipment to ensure completion of production.
9. Verified parameters specified by manufacturers/vendors of Variable Frequency Drives on various equipment.
10. Made modifications or had modifications made, by an outside source, to customer specifications.
11. Vendor certified training on equipment maintenance and calibrations.
12. Reviewed, performed, and assisted with IQ/OQ/PQ’s of equipment.
13. Multi-task on a daily basis.
PharmaForm LLC, Austin, TX July 2007 – March 2008
Production Operator
1. Assured cGMP compliance was met for all relevant operations and assisted with the execution manufacturing batch records.
2. Work with R&D to develop processes and procedures for manufacturing.
3. Set up and tear down of equipment and production rooms.
4. Trained personnel on equipment operation and manufacturing processes.
5. Vendor certified training on operation of equipment by field service technicians.
6. Reviewed, performed, and assisted with IQ/OQ/PQ’s of equipment.
Gunze Electronics, Austin, TX Sept 2005- July 2007
Production Planner
1. Supported manufacturing by coordinating production schedules, assigning control numbers, releasing travelers, and materials.
2. Monitored new projects and work flow through production.
3. Expedited projects though production based on material availability and customer needs.
4. Performed monthly floor stock inventory for EL lamp assembly and Gasket application groups.
5. Additional duties included gasket application, uniform exchange, uniform inventory, and ordering of materials from various vendors.
Galaxy Microsystems, Austin, TX May 2005 – Sept 2005
PCB/Electrical/Mechanical Assembler
1. Performed electrical and mechanical assembly to meet ISO standards customer specification.
2. Assembled PCB’s, soldered, and tested boards for functional requirements.
3. Performed floor stock inventory to ensure supplies were ordered based on lead times from suppliers.
Volt/Apple Computer, Austin, TX July 2005 – Jan 2006
I-Tunes Customer Support Group 2nd Shift
1. Receive customer request for technical support of I-Pod and I-Tunes account issues.
2. Met or exceeded the minimum required goal of request resolved per day.
ACS, Austin, TX Oct 2003 – May 2005
Administrative Assistant/Mailroom Clerk
1. Maintained logs of all incoming official documents and tracking of high value deliveries.
2. Point of contact for shipping/receiving issues and facilitated meeting with customers and vendors to resolve issues and improve customer service.
1. Developed operational procedures of Document Control Mailroom Clerk.
1. Preformed quality assurance reviews of prepared documents.
2. Prepared insurance applications for data entry.
Active Power, Austin, TX May 2001 – Oct 2003
Mechanical Assembler
1. Ensured that mechanical assemblies and processes met ISO standards.
2. Maintain inventory of floor stock for production.
3. Tested flywheel assemblies for customer compliance.
Nelms-Donham Manufacturing, Austin, TX Aug 1998 – Apr 2001
Assistant Supervisor/Field Service/Electro-Mechanical Assembler
1. Managed production schedule, WIP inventory, and process development.
2. Tracked quality issues throughout production for trending and root cause analysis.
3. Performed Customer Service repairs at customer locations to resolve mechanical failures due to quality issues and prepared analysis report for customer evaluation.
4. Trained personnel on new processes, assemblies, and equipment.
Eaton Semiconductor Operations, Austin, TX Dec 1995- July 1998
300mm Development Team/ R&D Assembly Lead
1. Assisted with the design, development, and assembly of a new generation Ion- Implanter.
2. Built proto-type mechanical, electrical, pneumatic, and cooling assemblies.
3. Wrote work instructions for assembly of Ion-Implanter.
4. Worked with Engineering on design changes and schematics.
5. Coordinated production schedules, maintained flowcharts of assembly progress, and researched parts issues with vendors.
6. Maintained forms and records for assembly, testing, and team expense reports.
7. Conducted meeting with Engineering to resolve assembly and quality issues.
Eaton Semiconductor Operations, Austin, TX Sept 1994- Dec 1995
Field Service/Cell Team Lead/Electro-Mechanical Assembler
1. Traveled to customer sites worldwide to install new Implanters and perform upgrades to existing systems.
2. Team Lead on the start-up and development of High Voltage Cell Team.
3. Manufactured and tested pneumatic and D.I. water system harnesses.
4. Created and maintained assembly checks lists, router times, and researched special tooling requirements.
5. As Team Lead, responsible for meeting assembly due dates, training on new assemblies and equipment, coordinating assembly schedule, researching parts shortages, and recording assembly progress.
6. Reported to Production Management Team on weekly progress.
U.S. Army, Jan. 1986 – Jul. 1993
Assistant Platoon Sergeant/Maintenance Supervisor/Maintenance Team Leader
1. Scheduled maintenance and maintained flowcharts for up to seven attack helicopters.
2. Troubleshoot and repair hydraulic, pneumatic and flight control systems.
3. As Assistant Platoon Sergeant, supervised and trained personnel performing maintenance on helicopters. Also, responsible for duty rosters, forms and records, and training schedules.
4. Participant in “Operation Desert Shield” and in “Operation Desert Storm”.
Special Skills/Training:
Zenger Miller Team Training, Microsoft OS, Microsoft Office, Electrical Troubleshooting and Preventative Maintenance course, and HAZWOPER Technician Training (24 hrs).
TOOLS & INSTRUMENTS:
Torque Wrenches, Common Hand Tools, Power Tools, Micrometers, Calipers, Feeler Gauges, Tap & Die Sets, Drill Press, Multi-meter.
CIVILIAN EDUCATION:
Austin Community College, Pre-Engineering
Pottsboro High School, Pottsboro, TX Diploma, 1985
military EDUCATION:
Basic Non Commissioned Officer Course, Ft. Hood, TX Diploma 1989
U.S. Army Aviation School, Ft. Eustis, VA Diploma 1986
Honors & AWARDS:
Employee of the Quarter, 1st Quarter 1997, Eaton S.E.O.
Employee of the Month, Honorable Mention, February 1997, Eaton S.E.O.
Employee of the Year, 1995, Eaton S.E.O.
Army Commendation Medal, “Operation Desert Shield” and “Operation Desert Storm”, 1991
References available upon request.
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