Customer Service Sales

Alyssa V. Simmons

** **** ****** *****, 518-***-****

**************@*****.***

OBJECTIVE To obtain a challenging and efficient career in the hospitality

industry where I can have the opportunity to gain further

experience and knowledge in my field.

EDUCATION Bachelor of Science, Hospitality and Tourism

Administration

Endicott College, Beverly, Massachusetts

Graduated - May, 2011

Diploma

Schuylerville Junior/Senior High School

Graduated - June, 2007

Honors & Awards: Second Hand Rose Award, Scholar Athlete

Award

EXPERIENCE Customer Service Associate, September 2005 - November 2006

Hannaford Supermarket, Saratoga Springs, NY

Assisted customers with their shopping experience

Cashier, Summer 2007

TJ Maxx, Saratoga Springs, NY

Floor assistant

Assisted customers with their shopping experience

Responsible for cash register and customer service desk

Waitress/cook, Fall 2007-Spring 2008

La Chanterelle (at Endicott College), Beverly, MA

Served customers and prepared foods for the restaurant (in

a class setting)

Intern, January 2008

The Fort William Henry Resort, Lake George, NY

Assisted both front desk and sales office with various

tasks

Sales Associate, Summer 2008-present

Ever After/C'est La Vie, Saratoga Springs, NY

Received and handled shipments

Opened and closed the store

Responsible for cash register and customer

returns/exchanges

Maintained cleanliness of store

Associate, September 2008-present

Annual Giving Outreach Program, Endicott College, Beverly,

MA

Make contact with alumni and students' parents for

fundraising purposes for Endicott College

Intern, January 2009

MVM Events, London, England

Assisted staff with venue searches through phone and email

Assisted staff with creating proposals for clients

Intern, September 2010-December 2010

Unique Weddings by Alexis, Stoneham, MA

Played a large role in coordinating hotel room blocks for

upcoming weddings

Assisted with various aspects of the planning process

Assisted with the coordination of wedding days

SKILLS Proficient in all aspects of computer use, especially Microsoft

Word, Microsoft Excel, and PowerPoint

Excellent phone skills

Exceptional interpersonal skills

Strong listening and communication skills, as well as great ability

to effectively convey information both verbally and in

writing

Strong prioritization skills, along with the ability to multi-task

Exemplary planning and organization skills

ACTIVITIES Endicott College Community Service Club

Endicott College Cheerleading

Endicott College Friendship Club

Endicott Events and Meetings Organization (EEMO)

Student member of ISES and MPI organizations

Member of ESD (Eta Sigma Delta - National Hospitality

Honors

Society)

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