Customer Service Medical

STEPHEN M. LURIE

**** ******** **. . *** *****, CA . 92104 . 619-***-**** . *************@*****.***

MEDICAL RECORDS CLERK

Industry Expertise: Health Information

Management

Skilled professional with over 15 years of diverse and progressive

experience in a variety of customer service orientated roles. Looking to

expand career in the health information management industry and build

upon solid experience as a medical records clerk. Expertise includes

health records management; office management and administration; liaising

with physicians and health care professionals; documentation and

reporting; superior customer service and IT and computer skills.

Demonstrated hands-on style in the development and implementation of

strategic plans to ensure company success. Proven record of success

increasing efficiency and organization. Demonstrated ability to

prioritize multiple tasks, meet deadlines, and provide quality service.

PERFORMANCE STRENGTHS

Medical Records Organization . Health Information Technology . Process &

Efficiency Improvement . Customer Service & Support . Technical Support &

Technical Writing . Computer Data Entry . Computer Applications &

Networking . Record-Keeping & Documentation . Office Administration .

Microsoft Office Proficiency . Critical Thinking & Analysis . Oral &

Written Communication . Time Management & Organization . Quality

Assurance

EDUCATION

San Diego Mesa College, San Diego, CA 2008

. Associate of Science Degree (Health Information Technology Program)

. Certified RHIT (Registered Health Information Technician)

Coleman College, San Diego, CA 1999

. Computer Applications & Networking Certificate

University of Arizona, Tucson, AZ 1983

. Bachelor of Arts Degree, Fine Arts (Major in Television Production)

EXPERIENCE

Bone Associates, Chula Vista, CA . Medical Records Clerk 2008-2010

. Organized and evaluated medical records for completeness and accuracy;

pulled and filed medical charts; filed any loose documentation; tracked

all movement of patient medical charts; copied documents as necessary

. Built new medical charts for new patients; ensured patients' initial

medical charts were complete and accurate; ensured all documentation

was properly identified and signed with all relevant information

recorded in computer system

. Regularly communicated with physicians and other health care

professionals to clarify diagnoses and obtain additional information

for records

Restoration Hardware, San Diego, CA . Sales Associate/Cashier 2005 -

2006

. Provided exceptional customer service; assisted customers with all

needs, including locating items and making product suggestions;

addressed customer concerns and questions

. Ensured the store was kept neat and tidy at all times; kept shelves

stocked; performed cash register operations and duties

STEPHEN M. LURIE

Page 2 . 619-***-**** . *************@*****.***

EXPERIENCE ( Continued)

Target Inc., Escondido, CA . Sales Associate/Cashier 2004-2005

. Maintained outstanding customer service; processed sales quickly,

accurately and efficiently; maintained awareness of all promotions and

sales; maintain orderly appearance of register area

. Greeted and acknowledged customers; answered all inquiries; resolve

customer complaints

Becker Staffing Group, San Diego, CA . Temp Work 2004

. Completed typing, copying and filing assignments as requested in a

timely and efficient manner

Venturi Staffing Partners, Concord, CA . Associate 2002-2004

. Assisted in the operations of a busy, fast-paced automobile impound

office; filed and copied documents; ensured that all paperwork was

completed in a timely and accurate manner;

. Maintained accurate counts of the number of cars on lot; identified

which cars would be returned to owners, checked for drugs and which

would be auctioned off by the Border Control Agency

Road Runner Sports, San Diego, CA . IT Technician/Assistant Office

Administrator 1996-2002

. Initially started as an IT technician managing the IT department help

desk; assisted employees with all computer problems and technical

difficulties; created repair requests to be entered into tracking

software

. Rewrote and reorganized several departmental procedures to increase

efficiency

. Promoted to position of assistant office administrator; worked with a

team of 5 buyers to ensure that purchase orders were entered into the

computer system in a timely and accurate manner

. Proofread catalog and ensured that product item numbers and

descriptions matched what was listed on the page and what was entered

into computer

VOLUNTEER

Read, San Diego, CA . English Tutor

. Tutor illiterate adults; provide instruction in reading, writing and

mathematical exercises

. Assisted one student with reading food labels in a grocery store;

assisted another student in obtaining her GED certificate

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