Customer Service Sales

Cynthia Waxer 248-***-****/

*******.*****@*****.***

***** ****** ****** **********, * I 48336

Successful, motivated, personable Customer Service Manager specializing in sales,

marketing, purchasing and national retail business partnerships

EDUCAT ION

• Michigan State University 1978- 1980

KEY ACCOMPL ISH MENTS

• Recognized for making process improvements to save t ime and money, cross t raining

and reducing staff by 10%

• Innovative suggestions resulted in reduced printing costs saving over $100,000.00 in

one year

• Kaizen and Six Sigma Trained for Continual Process Improvements

• 7 years of Call Center Management Experience

EMPLOYMENT H ISTORY

The Tapco Group, Wixom 2004- 2011

• Ensured calls were properly routed to maintain service levels over 93%

• Call monitoring and coaching of staff to ensure excellence in a high volume call

center

• Reporting: Service levels, order entry statistics and sales by product

• Handled escalated customer complaints with excellent conflict resolution

• Collections, accounts payables and payroll

• Responsible for contacting and adding national accounts to online business

• Corporate contact for National Retailers

• Problem Solving- including EDI and pricing errors

• Conducted business meetings and t raining seminars for staff

• Worked closely with IT, Marketing and Sales on new product roll outs

• Completed Vendor Compliance reports accurately and on time resulting in no

v iolations over a six year period

• Project Management

Jeffrey Animal Hospital, Farmington 2002- 2003

• Opened and closed clinic

• Reporting of daily sales

• Customer service including check in and check out, billing and payments, scheduling

appointments and surgery

Village Animal Hospital, Farmington 2000- 2002

• Office manager- responsibilities included collections, accounts payable, monthly

customer statements

• Animal care

• Purchasing supplies

• Handled customer complaints for the clinic

Waterbed Gallery, Canton 1987- 2000

• Office manager for the call center, handled customer complaints, staffing and

reporting of sales

• Merchandise Buyer for a 20 store chain of retail stores

• Trained and motivated staff, developed sales incentives and spiff program

PROFESSIONAL ORGAN IZAT IONS

• Boy Scouts of America t rained Leader

• Member National PTA of America

• American Legion Auxiliary

Contact this candidate