Customer Service Accounts Payable

Rashad Roberson

**** **** ***** ******, *********, MN 55109

T: 651-***-**** / ********@***.***

A position as an Accounts Payable specialist in a progressive organization offering

Objective:

the possibility to advance in responsibilities. Experienced in Accounts Payables,

Receivables, Expense Reports and Collections. Also, have had Beginner level

training in Bookkeeping and Payroll within the last six months. Proficient with

Microsoft Outlook, Word, and PowerPoint.

Education: Century College ‘10

White Bear Lake, MN

Major: Business Management

* Earned Associate of Arts degree.

Work experience: Fidelity National Foreclosure & Bankruptcy Solutions, Inc. 2005-2007

Mendota Heights, MN

Accounting Specialist: February 2007 to May 2007

Entered and processed invoices and check requests on a daily basis utilizing the

company's accounting program.

Reviewed employees travel expense reports and reimburse employees accordingly to

company guidelines.

Empowered to handle the collection of past due payments from law firms on

accounts for Invoice Management.

Researched and resolved billing and account receivable issues with vendors and law

firms associated with the company.

Filed paid invoices on daily basis.

Took upon myself to assist fellow associates within the Accounting dept. with

projects or workload.

Special Assets Specialist: March 2006 to February 2007

Obtained additional fee approval directly from the lender so that the attorneys may

proceed and complete the foreclosure process through the court system.

Obtained documents for the attorneys in order to the resolve mobile home and title

issues on the property.

Updated loans with the most current information on the foreclosure process.

Assisted my Manager and Supervisor with assigned projects that required the use of

MS Word and Excel software.

Accomplishments:

I was presented with the Special Assets Title Management MVP award from my

peers after displaying amazing drive and dedication during a huge increase in my

daily file load due to recent changes in the company’s policy procedures. I had

reviewed and processed about 30-40 additional fee requests from law firms to

proceed with their foreclosure cases on a daily basis. Then, after the policy change, I

was reviewing and approving over 100 requests a day while meeting my deadlines.

Attorney Management Representative: January 2005 to February 2006

Reviewed high volume of foreclosure loans for my assigned states (DE, D.C., ID, WI

& WV) to check for updates in the foreclosure process provided by the attorney’s.

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Entrusted with the most complex customer service issues as a result of each state

having its own individual laws and guidelines, displayed exceptional ability to

promptly resolve concerns and satisfy customers.

Audited loans with the updates that my attorneys provided me.

Obtained additional documents for the attorneys to present in the court cases.

Conducted conference calls with my assigned law firms on a weekly basis to answer

any questions that they might have concerning their performance rating and receive

feedback on my performance as their assigned rep.

Scanned court and bank documents into loans so that the lawyers could review and

decide how to move forward with foreclosure cases.

Accomplishments:

I was presented with the Sludge Award trophy for resolving the most past due loans

in the month of October '05 and for earning the most money on the incentive

program. Utilized my connections with my assigned law firms, lenders and fellow

peers in order to resolve loans that were not making any progress in the foreclosure

court system.

AmerisourceBergen August 2003 to October 2004

Eden Prairie, MN

Pharmaceutical drug distributor

Data Coordinator:

Generated and distributed reports to associates within the Procurement Dept.

Ordered and stocked office supplies.

Sorted and distributed all incoming mail to associates. Backed-

up receptionist and greeted all incoming clients/guests. Transferred

pharmaceutical products from warehouse to warehouse on a daily basis for

immediate needs.

Also, performed other administrative tasks in a timely and efficient manner.

Minnesota Life Insurance Co. October 2001 to October 2002

St. Paul, MN

Microfilmer:

Able to display speed and accuracy when operating planetary camera to film loans

and insurance policies of our clients.

Inserted processed pictures into PC jacket software before daily deadlines.

Operated other equipment related to planetary microfilming.

Minnesota Dept. of Public Safety September 1999 to April 2000

St. Paul, MN

Accounts Payable Clerk:

Reviewed and processed a high volume of invoices for my assigned departments

(Bureau of Criminal Apprehension & Fire Dept.) through electronic funds transfer.

Reviewed invoices and reconciled accounts in a timely manner. Reviewed

employees travel expense reports and reimbursed accordingly to company guidelines.

Empowered with the responsibility to deposit the incoming checks daily at the local

bank.

Filed processed invoices in dated order on a daily basis.

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