Quality Control Project

Location:

Posted:

August 23, 2011

Rachel Colleen Brashears

Coventry Healthcare, Moon Township, PA November 2005 - present

ASSOCIATE INFORMATION ADMINISTRATOR (December 2008 - present)

. Understanding of rules and regulations for guidelines and timelines

set forth by government agency

. Understanding of business processes and practices to identify

efficiency and improvement opportunities within the organization

. Access database programming using Visual Basic and SQL

- User Interfaces for business processes

. Forms that guide users through processes step by step

. Allow input from users such as dates, plan specific

information, etc.

. Incorporate validation and rules to information provided by

users to ensure data and report accuracy

- Database logic and processing

. Databases that house large datasets

. Databases that automate fixed-width, delimited, and excel

file imports

. Databases that automate reports based on requestor-

specified criteria

. Prioritizing and meeting deadlines on multiple concurrent projects

- Maintain projects with varying priority levels and timelines

- Provide updates on changes in project focus and updated

timeframes for completion

SERVICE OPERATIONS SPECIALIST (February 2008 - December 2008)

. Assess informational needs and develop new processes or improve

existing processes

. Perform quality control on projects by verifying the accuracy of large

data sets prior to distribution to government agencies

. Performed spot check analysis to verify logic and accuracy of results

at regular intervals during projects, as well as comprehensive testing

of the full process once completed

ASSOCIATE SERVICE OPERATIONS SPECIALIST (March 2006 - February 2008)

. Good analytical and problem-solving skills

- Able to use knowledge of business practices to determine

resolutions for various business issues and problems

. Ability to work independently or with groups to achieve results

- Coordinate with project customers to obtain information

regarding desired outcome and discussions of approaches and

solutions