Administrative Assistant Manager

AUDREY S. BEHM

**** *. *****, ******, ** *****

Phone: 847-***-**** Cell

Phone: 312-***-****

Email: **********@***.***

PROFILE

Professional executive assistant skilled in handling a multitude of tasks

to exemplary completion from newsletters to websites. Excellent

organizational and office management skills. Expertise in office

administration, meeting planning and hospitality-related environments and

non-profits, with exceptional experience successfully creating, planning

and coordinating events for meetings and banquets. Resourceful and

trainable with readily transferable skills. Superior customer service

orientation. Proficient in Microsoft Word, Excel, Adobe Photoshop, Power

Point, Calendar Management, Northstar Database, Rakefet Database and

Constant Contact.

PROFESSIONAL EXPERIENCE

Lakeside Congregation 2010-2011

Administrative Assistant/Event Coordinator

. Provide administrative support, arrange and keep appointment calendars

for clergy.

. Assist members across all membership categories from students to

adults and senior members with various services and programs.

. Guide the event planning process for members from initial booking to

completion and coordinate with outside vendors regarding policy,

deliveries and set-up.

. Update the website on a regular basis.

. Arrange music for services and any other special arrangements

requested by members.

. Follow-up on all inquiries, phone calls, emails and direct members to

the appropriate department or individual regarding their concerns.

. Manage monthly mailings and newsletter.

. Provide support for office, educators, guests and members.

. Fax, email, copy and prepare paperwork for Board Meetings and other

committee meetings.

Indian Hill Club, Winnetka, Illinois 2006 -

2010

Executive Assistant/Membership Secretary

. Accurately maintained over 600 membership files, Board of Governors

minutes, membership changes, correspondence and 6 monthly

reports.

. Managed web site administration and data base updates.

. Published bi-monthly newsletter, Membership Directory in (3)

installments, event flyers 2-3 times per month.

. Provided support for 12 departments, including accounting department

and front desk.

. Assisted members with special events from concept development and

graphic design to printing, signs and web posting.

. Coordinated club mailings to approximately 660 members (2-3/month).

. Revised paper supply ordering resulting in significant savings.

Evanston Golf Club, Skokie, Illinois

1998 - 2006

Catering Assistant/Club Secretary

. Managed website administration and calendar.

. Successfully expedited catering contracts.

. Conducted membership mailings. Accurately maintained all files,

including legal and confidential documents and board minutes.

. Consistently developed new ideas for adult membership events, such as

theatre events to Ravinia and the Chicago Theater District, high teas,

and Chamber of Commerce networking.

. Assisted Event Chairman with planning holiday events, 2-3 flyers per

month, mailings and general coordination with vendors and members,

catering contracts and letters of confirmation.

Audrey S. Behm 847-***-****

Page 2 of 2

. Created and launched Birthday Party Package to appeal to those members

with small children. Since inception, approximately three dozen

children's parties were hosted during the summer 2003 season alone.

. Played an instrumental role in joining the Chambers of Commerce of

five neighboring suburbs, resulting in additional banquet bookings

from those attending the network functions.

. Secured well-known entertainment for afternoon teas and evening

receptions.

. Assisted in the creation and managed the regular updating of the Club

website, posting events, activities, updates to policies and

procedures.

. Generated 5-6 mailings per month, including monthly newsletters,

membership directory and announcements; coordinated with printers to

execute.

. Accurately kept all Board of Directors meeting minutes; prepared,

distributed and filed all other committee meeting minutes and memos

(Membership, Golf, Finance, Grounds & Greens, Sports).

. Provided support for Front Desk, such as answering phones, mail

distribution, taking dining and event reservations.

Whitehall-Tremont Hotels, Chicago, Illinois 1990 -

1991

Administrative Assistant to General Manager

. Served as liaison between executive office and all other departments.

. Accurately maintained all executive office correspondence with guests

and corporate office.

. Made VIP hotel reservations.

. Issued gift certificates.

. Responded to comment cards.

. Transcribed board minutes.

. Provided assistance to Sales & Catering Departments and Human

Resources.

Ritz-Carlton Hotel, Carlton Club, Chicago, Illinois 1980 -

1990

Catering Manager (1984 - 1990)

Administrative Assistant to General Manager (1982-1983)

Food & Beverage Secretary (1980-1981)

Progressed to positions of increasing responsibility during my tenure.

. Scheduled catering events with members and hotel guests and other outside

clients.

. Planned menus, mailed contracts and letters of confirmation.

. Designed, printed and kept menu files for Carlton Room, Catering &

Cooking Classes.

. Maintained Award Winning Wine List for the Ritz-Carlton Dining Room.

. Coordinated monthly mass mailings to market the Club and generate new

membership.

. Composed monthly newsletter to members.

. Planned monthly theme nights in Carlton Room and Theatre Nights.

. Matriculated new members.

EDUCATION

University of Illinois, Urbana, Illinois

B.S. Recreational Administration

HONORS/VOLUNTEER SERVICES

National Honors Society Member; National Merit Scholar; Volunteer

participation at Uptown Caf , Spertus Museum, Miseracordia, Keshet Casino

Night Fundraiser, Northshore Skokie Hospital Volunteer

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