Sales Customer Service

Lisa Poo

***** * ****** **** #* ( Gardena, CA *0247 310-***-**** (

************@*****.***

Administrative Professional

Accomplished professional with expertise in office administration, sales,

and operations support. Notable success handling high priority initiatives

and top projects. Proactive and customer-centric approach. Excels in team

environments and working independently.

Core Competencies

Multiline Telephone Customer Service Report Generation

Calendar Event Coordination Correspondence

Management/Scheduling

Office Supplies Project Coordination Payroll Reporting

Ordering/Inventory

Professional Experience

Interns International - 6/2010 to 1/2011

Administrative Intern: Ensure excellence and provide comprehensive

administrative support to the President. Track appointments and office

attendance. Answer and transfer calls using a multiline telephone. Maintain

accuracy when filing paper work, collecting/distributing mail and

researching projects. Inventory and order supplies. Drafted correspondence

for the president.

. Created mailings to send out to the board of directors.

. Recorded donations and accounting activities via E-Tapestry.

AMC Entertainment - 2007 to 09/2010

Administrative Professional, 2008-09/2010: Meet challenging organizational

objectives by providing outstanding administrative support. Develop account

detail reports, reply to correspondence, and prepare corporate forms.

Complete payroll reports and distribute to corporate office. Oversee box

office, promote concessions, and usher guests. Create comprehensive sales

training focused on suggested selling and up selling techniques. Train

staff on company policies, service expectations, and register operations.

Generate and analyze data to effectively track performance. Light HR

experience: have sat in on interviews, performed telephone interviews,

helped complete on boarding paperwork, organized all paper work to keep on

file.

. Developed key strategies that increased concession stand sales by 5%.

. Collaborated with vendors in the design and launch of high impact

marketing programs. Coordinated marketing materials used in the

theater through suppliers and the home office.

. Worked with representatives from Disney to market and promote the

movie Ponyo.

. Recognized for consistently surpassing company concession stand sales

objectives.

. Selected to serve as Film Crew Lead. Monitored concession appearance,

sales, inventory, and usher scheduling. Used the "LAST" (listen,

apologize, solve, thank) technique to resolve guest related issues.

. Maintained inventory levels by practicing FIFO (first in first out).

Congresswomen Grace F. Napolitano - 2007

Lead Intern: Provided comprehensive support to members of the community and

assisted constituents with immigration issues. Answered telephones,

completed correspondence, and organized supplies. Designed and distributed

flyers in support of key initiatives. Supported office operations and

oversaw new interns. Played a key role in planning the Women of the Year

2007 event in collaboration with the deputy district director and field

representative. Developed executive level correspondence. Designed and

managed databases. Attended special events to represent the Congresswomen.

Assisted district constituents.

Education, Certifications & Technical Skills

Azusa Pacific University, Azusa, CA - 2007

Bachelor of Arts in History/Bachelor of Arts in Social Science, Political

Science Minor

Certifications: Mt. San Antonio College, Walnut, CA - 2009: HR Management

? Business Management

Computer Skills: Microsoft Office Suite ? Radiant Theatre Management

System - Mac ? Oracle ? E-Tapestry

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