Sales Customer Service

Ralph Eli Escobar

( ***** Hemet Common ( Fremont, CA 94555 510-***-**** (

**********@*******.***

EXPERIENCE

Old Navy

Redwood City, CA

Merchandising Specialist

2011

? Greet and provide customer service to clientele through out the

store.

? Supports the store leadership team by executing strategies that

consistently meet and exceed company standards.

? Ensures the implementation and integrity of merchandise presentation

and brand standards in order to provide the best customer experience.

? Manages specific assigned departments and supports the ongoing

visual aesthetics of the store.

? Executes flexing of product to maximize business opportunities.

? The Merchandising Specialist is cross-trained in all work centers

to best support store needs at any time.

The Picture People

Foster City, CA

Assistant Buyer / Merchandiser

2006-2009

? Assisted the Senior Buyer and Merchandising Manager in product

development, item pricing and promotions.

? Managed purchase orders, item level projections and worked with

vendors to maintain store replenishment.

? Created price signs and merchandise planograms for stores and photo

shoots.

? Analyzed weekly sales and inventory data and recommended appropriate

action to Buyer.

? Developed strong working relationships with vendors.

Tiffany & Co.

Chestnut Hill, MA

Customer Support / Sales Assistant

2003-2005

Served as primary point of contact for all external queries. Utilized

extensive product knowledge in evaluating customers' needs, often

recommending merchandise for purchase. Acted as primary liaison to the

sales team in resolving day-to-day Point of Sale issues.

? Prepared and delivered Retail Replacement Valuation letters to

customers for insurance purposes.

? Audited register analysis reports on a daily basis, including the

reconciliation of cash and credit sales; compared any adjustments to

the master report for all storewide sales.

? Entered repair, engraving, and special orders into system and

monitored to completion.

Bloomingdale's

New York, NY

Account Executive Assistant

2002-2003

Effectively managed the process of marketing and selling all Electronic

Gift Cards to clients in person and via telephone. Aggressively and

proactively followed up on prospective clients.

? Sold over 10,000 gift cards to consumers and corporate clients,

resulting in approximately $750,000 in revenue.

? Developed strong, sustainable relationships between clients and

senior account executives.

? Assisted in acquiring new corporate business accounts.

EDUCATION

Boston College: Wallace E. Carroll School of Management

Chestnut Hill, MA Bachelor of Science in

Marketing, May 2000

SKILLS

( Proficient with Microsoft Word, Excel, PowerPoint, Outlook & Windows.

( Knowledge of Microsoft Access, Microsoft Dynamics, Oracle, ACT!, Adobe

Illustrator and Photoshop.

( Proficient in Internet applications.

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