Manager Engineer

MICHAEL E. LINSENMAYER

***** ****** ****** ********* *****, CA 91381

***************@***.*** 661-***-****

PROFESSIONAL SUMMARY

Accomplished Professional Leader of both mission critical IT environments and rapidly changing production

and development environments. I am successful in developing and implementing critical business systems in a

7x24x365 production environment. I possess first-rate communication skills, which facilitate collaboration on all

levels; this enables me to convey corporate goals and direction to both technical and non-technical staff. I am

accomplished at effectively directing systems, processes, operating and procedures for onsite and remote

locations. I am a highly personable and self-motivated professional with the ability to work among diverse

groups and handle complex problems effectively.

Project planning, Asset Planning, ROI IT Performance and Risk management

IT Best practices VMware / Virtualization technologies

Disaster recovery and contingency planning IT Security / Logical and Physical

Excellent communication, interpersonal Helpdesk Management

and troubleshooting skills Customer facing mission critical systems

Great team builder management

PROFESSIONAL EXPERIENCE

PLANNED PARENTHOOD LOS ANGELES

The mission of Planned Parenthood Los Angeles is to provide convenient and affordable access to a

comprehensive range of quality reproductive health care and sexual health information, through patient

services, education and advocacy.

Director of IT, Los Angeles, CA (2010-2011)

Performed multifaceted role as the Director of IT. Came to a troubled IT department and started a complete

rebuild of the IT department including processes, documentation, personal, problematic vendor relationships

and hardware rebuilds.

HIGHLIGHTS

Resolved very problematic vendor relationships and brought Managed IT back in house.

Responsible for overseeing million dollar department budget and supervised a staff of up to 6

employees.

Oversaw the deployment of New Exchange 2010 infrastructure and complete migration form

Exchange 2003.

Developed and revised departmental procedure manuals to assist staff in all aspects of server and

network operations.

Rebuilt the Virtualization infrastructure and storage and re-architected Disaster Recovery solution.

Built PPLA’s SharePoint Environment.

Oversaw Call Center migrations form Cisco unity 6 to 8.5.

FPA TECHNOLOGIES, INC. 2010

FPA acts as an Information Technology (IT) Department for organizations who have chos en to outsource this

function. FPA provides Strategic Planning & Guidance, Software Development, Business Continuity & Disaster

Recovery, Regulation Compliance, Training, Staffing & Recruiting, purchasing, hardware and software

deployments.

Senior Networking Engineer, Culver City, CA (2010)

Perform onsite and remote technical consulting services for FPA clients including the implementation,

administration, maintenance and support of servers, workstations, network components, and application

software. Charged with performing various network management and administration tasks onsite at client

MICHAEL E. LINSENMAYER PAGE 2

locations as well as solving technical network issues related to problems within Active Directory, Windows

Server, Exchange Server, Terminal Server, routers, switches, firewalls, and industry standard applications.

2009 – 2010

SCTCG LLC

SCTCG is a small consulting company I established to provide IT services and support for small to large sized

businesses in the Santa Clarita Valley. We specialize in hardware repair, network deployments, network and

physical security consulting, project management, virtualization technologies-deployments and Symantec

security applications consulting-deployments.

CEO Owner, Santa Clarita, CA (2009 - 2010)

SYMANTEC LLC 1996 - 2008

Symantec Fortune 500, $10 billion a year global leader in providing security, storage and systems management

solutions to help businesses and consumers secure and manage their information. Headquartered in Cupertino,

Calif., Symantec has operations in more than 40 countries.

Manager IT, Culver City, CA (2001-2008)

Performed multifaceted role as IT Manager. Expertly managed a large number of computing devices in using

state of the art techniques and services. Managed all aspects of the network environments including routing,

logical security, switch-router maintenance, DHCP, DNS, Active Directory, mail, helpdesk, physical security,

project planning, hardware purchasing and deployments.

HIGHLIGHTS

• Responsible for overseeing million dollar department budget and supervised a staff of up to 7

employees.

• Project planned and ran multiple large critical customer facing data center moves including a large 6700

server move from power down to fully operational in three days.

• Designed and implemented the Symantec Security Response Research Center datacenter, from an

empty building shell to network designs, hardware specifications, purchasing, deployment and

operations.

• Developed and revised departmental procedure manuals to assist staff in all aspects of server and

network operations. Devised and implemented SLA’s, Quality Control procedures to ensure full

compliance with company policies and procedures where none were in place before.

• Pioneered virtualization (VMware) and remote KVM solutions used by international engineering teams

to perform testing within U.S. based Data Centers. This saved millions of dollars in new data center

construction worldwide and allowed diverse remote de velopment teams to better work together.

• Design team for the new 50 million dollar LEED’s certified (Gold Certification) data centers in Cul ver

City.

• Led design for new engineering hardware-software asset management and helpdesk system. With this

new system I delivered excellence in customer service through situation analysis and timely resolutions

of escalating problems. Achieved 4.7 out of 5 in overall customer satisfaction.

Supervisor IT, Santa Monica, CA (1998 - 2001)

Expertly managed 1000+ computing devices in multiple distributed Data Center environments using state of the

art techniques and services.

International Product Engineering QA Lead, Santa Monica, CA (1996-1998)

Performed software QA testing for enterprise level international products from product inception to ship.

NTSC / XXCAL

Network Test Engineer, W est Los Angeles, CA. (1995 - 1996)

MICHAEL E. LINSENMAYER PAGE 3

Performed alpha and beta testing as well as hardware and software compatibility testing. This covered basic to

advanced network configurations and OS administration of NetWare 4.11, Windows NT 3.41 - 4.0, Windows 95,

W indows 3.X, Banyan Vines and various versions of UNIX.

COMTEL

Network Test Engineer, Reseda, CA. (1994 – 1995)

Responsible for building and maintaining COMTEL’s Internet servers and fax on demand servers. This included

company web sites and voicemail servers.

PLATFORMS / NETWORKING / TOOLS INVENTORY

Platforms: Microsoft Windows® operating systems, Linux (Red Hat, SUSE), HDS SANS, EMC SANS.

VMware (Lab Manager, ESX Server, Server, GSX, VMware ESXi, Virtual Center, Center Site Recovery

Manager, ThinApp and Workstation. NextGen EMR, Microsoft Exchange Server 2003 -2010, Active

Directory. MS SharePoint 2010

Networking: TCP/IP, Novell, Banyan, IPX/SPX, SNA, SMS/SQL, Ethernet, Token Ring, FDDI, VPN, SSH,

Cisco Switches (both CATOS and IOS, everything up to Cisco 7500 chassis)

Tools: Solar Winds, APC ISX Manager, LAN Manager, Fortigate Firewalls, DFS, Site Replication, Trend

Security Suites, Symantec SGS Firewalls, Symantec SIM appliances, Most Symantec Enterprise and

consumer products (Ghost, SEP, and ETC), Checkpoint Firewall, IBM Tivoli, Tripwire, Snort, Microsoft

Office System software, Microsoft Project and Microsoft Visio, NMAP, NEssus, nslookup, TcpDump,

W INdump, Netcat MSBA, HFNetChk, CIS Scoring tools, LOpht Crack, Ethereal.

EDUCATION

Associates of Science

Commercial Pilot / FBO Operations: Holland Aviation

Brocade SAN101 SAN Fabric Cisco Training / Partners

Foundation Currently Attending DBM Project

Management Training

Dell / EMC SAN Certification

VMware Technical workshops

LEADERSHIP, HONORS, AND PROFESSIONAL AFFILIATIONS

Los Angeles County Volunteer Sheriff

American Field Service Regional President

Symantec Architect Council – Virtualization Technologies

Symantec Internal A++ and Star Awards for performance and Excellence

OTHER

LinkedIn: http://www.linkedin.com/in/mikelinsenmayer

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