Manager Customer Service

MARK ALAN SPRINGER

*** * ***** ******, ****** CA 92866

Phone: 949-***-**** Email: ***********@*****.***

Objective:

I am a dedicated professional seeking a management position in an innovative, technology based

corporation that may further apply my extensive operations, sales and financial skills in a challenging

work environment.

Professional Profile & Summary:

Extensive experience and knowledge working in high technology firms in developing forward

thinking solutions to satisfy different business needs

Proficient in business accounting and administration duties: receivables, payables, financial

reporting, transactional functions, account reconcilement, invoicing, billing and human

resources

Ability to analyze, compile and compute complex analytical data and synthesize into presentable

financial reports

Developed management skills with the added experience supervising international teams to

implement projects to further enhance processing operations overseas

Proven loyalty and dedicated professional that loves to work, learn and excel at any challenge

that is presented

Have extensive history and experience needed in building up start up companies and effectively

manage in a small business environment

Highly skilled in developing, implementing and enforcing company compliance policies and

procedures within the Banking regulatory and industry confines

Strong knowledge and experience working with the latest practical applications of payment and

EFT technology

7 years experience working and selling products within the Financial Institution and the Payment

communities

Professional Experience:

CheckSite, Inc Santa Ana, CA Oct. 2006 Present

Vice President/Director of Operations

Director of US Corporate and International Operations based in the Philippines

Product specialist and program manager for all new and existing programming efforts to help

improve functionality, troubleshooting and the development of product upgrades

Responsible for creating functional product requirements with an understanding of the impact

on hardware, firmware, software, and system level design, as well as operations.

Designed, maintained and administered operational policy and procedures to ensure

compliance with annual SAS 70 II audits and preparation for Banker’s Compliance Group review

as a third party processor for Banks.

Instrumental in formulating and testing BCP/DR policy and procedures

Responsible for creating, maintaining and implementing all credit and exposure risk assessment

procedures for all new and existing clients for purposes of due diligence and underwriting stages

in the boarding process

Performed daily operational functions to help track, analyze and synthesize accounting system

data for transactional entries, returns, and non transactional items for existing clients

Responsible for all in house accounting duties: accounts receivable/payable and generation of

quarterly financial compilations

Responsible for all invoicing and billing duties and the collection of receipts

Managed customer service department and administered all policies and procedures governing

its implementation to departmental personnel

Sr. Account Manager – maintained relationships with new and existing clients, met and

coordinated with key decision makers in executing product implementation and improving sales

Coordinating Manager in the design and implementation of applications involved in Payments

Systems in accordance with compliant rules established by Fed and State Guidelines, NACHA

and Banking Regulations.

Administered and maintained the human resources policies and procedures and the

implementation of those standards to all departments

Responsible for cost and pricing analysis, and presenting all reporting to executive management

and Board of Directors.

Developed and streamlined sales tracking system and managed sales team

Lead all product implementation efforts for new and existing clients – developed programming

proposals and presented to all relevant IT and programming departments.

Responsible for responses to regulatory, legal and customer requests, complaints and inquiries

National Bank of California Los Angeles, CA Nov. 2005 – Oct. 2006

C21 ACH Product Consultant

Operations and technical coordinator between the Check 21 (Electronic Check) third party

vendor and client bank

Administered and develop training seminars for bank employees to utilize Check 21 services and

technology

Performed on site installation and training for all new clients boarded onto the product

Demonstrated the Check 21 product functionality and its various uses to potential bank clients

Performed administrative and operational duties in boarding clients through the Check 21

product

Provided 24 hour technical support and customer inquiries about the product and deposits

Assisted in providing input for ideas in expanding the marketing of Check 21 products and

services

Handled all paperwork and boarding material needed to implement the product into the client’s

place of business

Assisted in the development of improving features and streamline the functionality elements

into the upgrades and next generation releases of the product

Performed batch processing duties for the ACH department – sorted, split and analyzed ACH

origination, return, NOC, and exception files for 12 different processors

Responsible for BSA file maintenance and documentation processing for preparation of

FDIC/OCC audits

Assisted in the due diligence duties in boarding new Check 21 clients and documentation

gathering

Hughes & Sullivan Tustin, CA Sept. 2004 Nov 2005

Legal Assistant

Executive assistant to a prominent Orange County Family Law Firm’s two partners: court

scheduling, case task management, transportation and legal administrative duties

Responsible for transporting legal files and evidence to and from the courthouse on a daily basis

for documentation support of the several court cases throughout the business day

Communications coordinator that maintained a line of communication between the main

corporate law firm and the courtroom

Attended and assisted attorneys during court proceedings

Supported, coordinated and managed evidence and discovery to be used in court cases

Worked as a file clerk in support of the filing department

Responsible for courier services to file legal documents with the clerk of the court

Provided duties of service to recipients receiving summons

Education:

California State University Long Beach, Long Beach, CA

B.A Degree: History Spring 2003

Area of Study – Pre law, Historical Theory

NACHA APP Accreditation Coursework Testing in Fall 2011

Banker’s Compliance Group Auditing Standards and Procedures Coursework

Qualifications and Skills:

Highly Proficient in MS Office Professional Suite software

Excellent problem solving and project management skills

Solid written communication skills with strengths in analytical reporting, client and

corporate communication as well as policy formulation

Proven ability to understand and negotiate contracts

Strong skills in verbal communication for presentations/proposals and developing

customer relationships with the key decision makers

Excellent analytical skills in interpreting data and generating presentable reports on

various formats using advanced skills in Excel

Solid understanding of accounting principles and running all basic financial duties for

enabling a small business to thrive

Highly proficient in QuickBooks and Sharepoint Program Management Software

Strong ability to learn quickly and work efficiently under high pressure situations

References: (available on request)

Contact this candidate