Customer Service Manager

Courtaney binnie

**** ******** *****, ******, ***** CAROLINA, 28173 -704-***-****

EMPLOYMENT:

ADMINISTRATIVE SUPPORT ASSISTANT II

YEARS EMPLOYED (09/08-CURRENT)

Mecklenburg County Assessor's Office

Charlotte, North Carolina

. Perform general office duties; Delivers, sorts, scans, files and

electronically indexes all assessment-related documents within

statutory and departmental deadlines, including abstracts, appeals,

and correspondence.

. Tracks receipt of time sensitive documents in appropriate assessment

system. Manages departmental customer email by answering or routing to

the correct department.

. Assist customers and escort them to appropriate department if

necessary

. Organize, sort and assign mail distribution for all the employees

. Create spread sheets in Excel for several different projects

. Keying and Sketching homes into AssessPro System

. Assisting customers with refund inquiries

. Assisting customers with filling out their Exemption packets and

reviewing applications for approval or denial

. Manages a variety of clerical and administrative support to the Board

of Equalization and Review and the Motor Vehicle Valuation Review

Board; Work requires a high level of discretion and often requires the

use and handling of confidential information.

. Takes notes of the meetings, and records and preserves the actions of

Board meetings; prepares, edits, and distributes meeting minutes and

other documents resulting from the Board's actions; assures the

accuracy and integrity of the agenda packets and departmental

documentation. Reviews, records and preserves all resolutions,

ordinances, contracts and other records and documents of the Boards;

determines what information should be part of the permanent record

. Actively participate in departmental efforts to update and improve

customer service.

. Corrects address inaccuracies and researches returned mail for

forwarding purposes. Updates NCPTS to have the most up to date

addresses supplied by taxpayers. Make the necessary changes to ensure

all properties are correct. This includes, value determination, and

following an account to completion according to the statutes that

govern property assessment.

. Research returned mails as part of the process to be completed prior

to the time that discovery/Automatic Assessment letters are generated.

. Follow quality control measures within the workgroup to ensure the

highest level of accuracy prior to billing. Consult with Operations

and accounts Services team when assistance with an assessment decision

is needed.

. Send correspondence or call the customer to secure value data on

accounts requiring additional information according to departmental

work practices.

. Accurately calculate releases and re-bill information by providing

full documentation to validate the calculation and assessment decision

made with 100% accuracy. Forward information to Supervisor for review.

Beverage Department Manager

Years Employed (09/04-12/07)

Cost Plus World Market

Matthews, North Carolina

. Responsible for driving sales in the Beverage Department by providing

excellent customer service while maintaining visual standards and in-

stock position.

. Procuring product and managing the beverage DSO open-to-buy (OTB)

budget as applicable.

. Adhering to all company loss prevention policies and procedures,

distressed merchandise procedures and the Better Asset Management

program.

. Managing the beverage department inventory through the validation and

execution of cycle counts, mis-picks/non-ships and all other store-

controllable inventory control and inventory management functions.

. Answer all managerial service calls at registers, assist cashiers in

providing service to customers at the front-end.

. Approving refunds, discounts, and other customer requests.

. Assuming the front-end Manager role as designated by management.

. Assume complete store responsibility in the absence of the General

Manager or the Asst Manager.

Accomplishments:

. Brought store from operating in the red to having the highest comp

over all World Market stores.

. Received recognition from the CEO of the company for bringing the

store into the black for the first time.

. Developed programs to cut loss on high-end wine and champagne.

. Brought new ideas to World Market such as wine tasting, visual

elements, and gift baskets.

. Organized the stock room and brought inventory levels down

significantly.

. Brought the store back to operating on a budget and ordering within

means of a budget.

. Finished seventh in the nation for sales over last year.

Administrative Assistant

Years Employed (03/99-07/04)

Cricket Arena and Ovens Auditorium

Charlotte, North Carolina

. Handled calls and promptly forwarded them to appropriate person

. Responsible for scheduling meetings for all employees; escorts

visitors to staff members' offices, along with provides hospitality

service arrangements as requested by staff.

. Compose and distribute inter-departmental memorandums (e-mail,

documentary and voice) ensuring timely delivery and receipt of

important information while at the time maintaining confidentiality.

. Organize, sort and assign mail distribution for all the employees.

SUMMARY OF QUALIFICATIONS:

. HIGH-LEVEL OF ABILITY TO COMMUNICATE EFFECTIVELY, BOTH ORALLY AND IN

WRITING.

. Complete knowledge of supplies, equipments and services ordering and

inventory control.

. Excellent ability to solve problems.

. In-depth administrative skills.

. Ability to compile information and prepare reports.

. Excellent coordinating skills.

. Ability to schedule appointments and maintain calendars.

. High-level word processing and data entry skills.

. Strong ability to compose and edit already written materials.

. Excellent Customer Service Skills

. Proficient in Office 2003 & 2007, AssessPro, NCPTS, AS400 & Adobe

Acrobat Professional 09

EDUCATION:

CRIMINAL JUSTICE TECHNOLOGY

YEARS ATTENDED (1996 - 99)

Central Piedmont Community College

Charlotte, North Carolina

Emergency Medical Technician Basic

Attended 2008

South Piedmont Community College

Monroe, North Carolina

Emergency Medical Technician Paramedic

January 2011-December 2011

South Piedmont Community College

Monroe, North Carolina

Certifications:

. CPR/AUTOMATED EXTERNAL DEFIBRILLATOR

. Emergency Medical Technician Basic

. ACLS

. PALS

. EVOC

. NRP

Volunteer work:

STALLINGS VOLUNTEER FIRE DEPARTMENT

JULY 2009-CURRENT

EMERGENCY MEDICAL RESPONDER (EMT-B)

STALLINGS, NORTH CAROLINA

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