Customer Service Representative

*** **** **. **** 956-***-****

Mercedes, Tx ***** **************@*****.***

Jose A. Alvarado

Objective To find a position that will capitalize on my previous work experience, as

well as one that will assist me in achieving my personal and professional

goals.

Experience 12/2010 – 05/2011 Value Place Pharr, Tx

All gaps in Guest Attendant

employment are due

to full-time college 2/2010 – 11/2010 La Quinta Alamo, TX

enrollment. Night Auditor

6/2008 - 10/2008 Arbitron Houston, TX

Research Associate

• Responsible for contacting consumers to establish radio and

television rating equipment agreements in both the US and Puerto

Rico.

• Completed follow-up calls and provided customer service

support.

11/2007 – 6/2008 Chacho’s Mexican Restaurant Houston, TX

Bartender/Server

• Provided excellent customer service as both a bartender and a food

server to patrons.

7/2006 – 11/2006 Dish Network/Echostar Harlingen, TX

Technical Representative II

• Responsible for taking inbound technical service calls to assist

customers with troubleshooting equipment errors.

• Frequently assisted in taking customer service calls, upgrades

and payments.

8/2005 – 7/2006 Wal-Mart Irving, TX

Cashier

• Worked as customer service representative/front-line cashier.

• Provided excellent customer service.

10/2004 – 6/2005 DirectTv Pharr, TX

DirectTv Customer Service Representative

• Responsible for taking inbound DirectTv calls for new activations,

technical troubleshooting and equipment orders/upgrades.

Education 2005-2007 University of Texas, Brownsville Brownsville, TX

• General education coursework.

2001-2005 Mercedes High School Mercedes, TX

• High School Diploma

Skills Fluent in both English and Spanish, excellent customer service skills,

and computer literate.

Contact this candidate