Manager Customer Service

Marilda Daniels

**** *********** **.

Houston, TX 77035

Cell - 713-***-**** [pic]

Summary

Dynamic personality that enhances effective

communication/interpersonal skills, allowing for successful leadership

efforts that meet or exceed established goals. Proven ability to develop

strong teams by providing support, making expectations clear, and

treating others fairly and with dignity.

EDUCATION

B.S. HOTEL MANAGEMENT, UNIVERSITY OF HOUSTON, CUM LAUDE

12/2004

Professional Experience

CANDLEWOOD SUITES HOTEL, (Intercontinental Hotels Group)

03/2009- Present

General Manager

Manage a 122 room extended stay hotel with twelve team members. Work

to control overhead and labor expenses while ensuring the hotel

continues to meet the quality standards outlined by corporate.

Accountable for A/P, A/R, sales, payroll, P & L review, budgets,

purchasing, month-end reporting, revenue management, facility

management and professional development of team members.

STAYBRIDGE SUITES HOTEL, IHG 09/2007-

03/2009

Hotel Manager

Assisted in managing a 93 room extended stay hotel with seventeen team

members. Work to control overhead and labor expenses while ensuring

the hotel continues to meet the quality standards outlined by

corporate. Accountable for A/P, A/R, payroll, P & L review, sales and

month-end reporting. Also required to oversee the recruitment and

development of team members.

CANDLEWOOD SUITES HOTEL, IHG 08/2005-

09/2007

Operations Manager

Assisted in managing a 122 room extended stay hotel with twelve team

members. Worked to control overhead and labor expenses while ensuring

the hotel continued to meet the quality standards outlined by

corporate. Duties included A/P, A/R, payroll, inventory, ordering

supplies, and quality inspections. Also required to recruit, hire,

train, and develop team members while motivating them to provide the

best possible customer service. Assist General Manager with month end

reporting as needed.

STAYBRIDGE SUITES HOTEL, IHG

11/2002 - 2005

Front Desk Agent - Night Auditor

AMERICAN REF-FUEL LLC, MONTVALE, NJ

05/1998 - 07/2002

A $500 million waste-disposal solutions and related services company.

Accounting Supervisor

Responsible for reconciling key A/P and payroll accounts, completed

the weekly check-runs for nine company locations, and managed the A/P

and payroll staff members. Also handled month-end closing tasks for

the corporate office while trouble-shooting A/P problems for all plant

locations.

ALLIED INTERNATIONAL CORP., HOUSTON, TX 07/1996 - 05/1998

A former international procurement company.

Accounts Payable Supervisor

SHELL OIL CO., HOUSTON, TX 1979 - 1993

Sr. Accounting Rep. / Accounts Payable / Accounts Receivable

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