Customer Service Sales
Resume:
JOAN COLLINS
************@*******.***
SUMMARY
Sales management with proven success in meeting aggressive sales goals. Expertise in presentations,
Microsoft word, excel, and powerpoint. Key strengths include management, selling and customer service
skills. Strong communication and negotiation skills have enabled me to build strong relationships between
internal and external customers, subordinates and peers.
PROFESSIONAL EXPERIENCE
CREDIT ACCEPTANCE 2010-P
A Fortune 500 Company
Credit Acceptance is a nationwide automobile dealer services company, providing dealers with unique
financial and servicing solutions, including advances on automobile loans and servicing and collection services
on these loans. Credit Acceptance provides consumers, who in many cases, without their program, would not
be able to finance their automobile purchase, with the opportunity to change their lives by establishing or
reestablishing their credit.
Credit Analyst
The credit analyst is to ensure that the right advance amount is paid out on every loan and required to do this
efficiently and to provide excellent customer service to Dealer-Partners.
• On a daily basis the credit analyst must process newly originated loans in an efficient and compliant way
with legal and funding policies.
• Verify that the information given is correct.
• Balance the enforcement of funding policies while providing excellent customer service to the dealer-
partners.
• Impact the ability to effectively service loans later and the ability to originate new loans in the future.
CITIGROUP, AUTO-DIVISION, NORTH LOS ANGELES, CA 2007-2009
A Fortune 100 Company with $10 Billion annual sales in automotive department.
Client Development Officer
Developed a new territory for Citigroup-Auto in 2007 and improved sales in an underdeveloped territory in
2008.
• $15 + Million in annual sales volume for 2007.
• Transformed the North Los Angeles territory from the poorest performer to the top ten in the Western
Sales Region in 2008.
• Maintained the largest territory in the Western Sales Region due to strong time management skills.
• Mentored Client Development Officer’s on selling CitiFinancial Auto products.
CITIFINANCIAL AUTO CONTINUED
• Presented CitiFinancial Auto programs to prospective and current auto dealerships.
• Implemented and maintained strong business relationships through “Value Based” selling techniques
with all management levels of existing and prospective clients.
FORD MOTOR CREDIT and PRIMUS FINANCIAL, PASADENA, CA 1998-2007
A division of Ford Motor Company
Dealer Account Manager
Managed relationships with Dealer Principals, General Managers and other dealership management
personnel as the primary sales contact and liaison between the branch.
• Presented and successfully acquired commercial, capitol, revolving lines of credit, construction and
mortgage loans to existing and prospective automotive dealers.
• Prepared dealer credit files to assess risk for commercial loans to dealers as needed.
• Provided training in areas of financial performance and process improvement to enhance dealership
profitability.
• Exceeded sales and growth objectives on a yearly basis.
DEALER SERVICE ANALYST
• Managed the credit portfolio for 30 dealerships by making sound credit decisions.
• Completed credit packages on dealerships with commercial loans with the branch and reported
profitability and risk factors information to management.
CUSTOMER SERVICE SUPERVISOR
• Supervised six collection units and facilitated training for 20 employees.
NISSAN MOTOR ACCEPTANCE 1990-1998
A division of Nissan Motor Company
Marketing Specialist
Supported the development of monthly regional and national retail and lease subvention programs with NMC
C&I managers. Maintained NMAC regional marketing programs and products in the Southwest, Northwest,
and Hawaii regions.
Financial Service Manager
Primary responsibilities were promoting NMC’s and NMAC’s sales and marketing programs for the Southwest
Region in San Diego, Arizona and Las Vegas.
Surpassed and maintained given sales goals.
NISSAN MOTOR ACCEPTANCE CONTINUED
Field Inspector
Conducted wholesale audits for Nissan and Infiniti dealers in the Western region.
Credit Review Analyst
Analyzed dealer offerings for the Western, Memphis and Central regions.
EDUCATION
B.A., Business Administration
Western Michigan University, Kalamazoo, MI
CERTIFICATIONS
Six Sigma
VOLUNTEER
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