Technical Support Sql Server

Calvin Liang

**** ******** *** *** ******* CA ***76

310-***-**** ***********@*****.***

IT System Analyst

Analytical A+ certified technician well-versed in hardware and software

support. 3+ years implementing and installing OMS (Office Master System)

ERP software solution to a vast variety of industries to meet the needs of

any fast growing company

Technology Skills

. Windows Server 2000/2003/2008 - Installing, Domain configuration,

Shares, Policies

. Windows 9X/XP/VISTA/7/MOBILE OS - Installing, Networking, Mapping,

General troubleshooting

. SQL Server 2000/2005/2008 - Installing, Implementing, Database

Maintenance, Scripts

. HTML/ASP/CSS/IIS - Modifying basic coding, Installation and

configuration of IIS

. RDP/VPN/TEAMVIEWER/NETMEETING/LOGMEIN - Use all types of software to

support remotely

Professional Experience

MASTER SYSTEM, INC. - Arcadia, CA/North Las Vegas, NV

IT System Analyst (2008-Present)

Responsible for all client server management in regards to ERP software

solutions. Implemented, Installed, and configured new client

server/workstation environment that dealt with Microsoft Server and SQL.

Handle all internal office workstations, printers, remote servers, and any

other hardware technology related issues. Also provided existing customers

technical support via phone, email, and on-site.

. Achieved superior analytical skills through testing and designing

major functions for large enterprise customers. Analyze and tested

modules in ERP solution that included Accounts Receivables, Payables,

Operating, Purchase Orders, RMA, Sales Analysis, CRM, e-Commerce, and

Mobile apps.

. Trained clients on specific areas of ERP software in e-Commerce and

Mobile apps.

. Provided senior level support to complex questions regarding how to

use the OMS ERP software to effectively handle the needs of the

businesses. Recommended and worked out customizations to properly

handle each unique request.

ZMAX TECHNOLOGIES - Walnut, CA

Lead Technical Support (2004-2007)

Provide technical support to all hardware sales in PC industry.

Education / Certification

Microsoft SQL Server 2008 Implementation and Maintenance MCTS 70-432

2011

CompTIA A+ Certified

2009

University of California Riverside (Information Systems)

2007

Don Bosco Technical Institute (Computer Science)

2002

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