Customer Service Representative

KAREN K DAVIS

***** **** ***** *****, ***** Grove, MN 55311

Phone: 763-***-**** email: ******************@*******.***

PERSONAL SKILLS:

Excellent interpersonal communications and human relations skills, strong

leadership and time management abilities, conscientious, ability to work

well under pressure following through to completion, detail oriented,

dependable, well organized and hard working

BUSINESS SKILLS:

Accounts Receivable in a medical field, MedAnywhere, Microsoft Word and

Excel, health related processing/data entry, typing 45 wpm, excellent phone

skills, 10 key, and general office duties

EducATION:

Normandale Community College - General course work including Sociology,

Macro & Micro Economics

University of Minnesota - Psychology, Child Psychology and Educational

Psychology

CAREER HISTORY:

11/99 - 01/11 CENTER FOR DIAGNOSTIC IMAGING - St. Louis Park, MN

Customer Service Representative promoted to

Cash Application and Refund Specialist

? Posted receipts, discounts, and adjustments accurately to patient

accounts in a timely manner

? Ensured receipt batches balanced and tied to bank deposits on a daily

basis

? Investigated credit balance/overpayment on accounts and handled all

related calls

? Processed refund requests per insurance companies, patients, or credit

report

? Interpreted explanation of benefits to communicate with insurance

companies

? Closed out end of month on time by processing all receipts and journal

entries

07/95 - 09/96 TMP Directional Marketing - Minneapolis, MN

Billing Coordinator

? Accurately posted billing information to customer accounts

? Prepared and generated invoices for mailing

? Responsible for meeting time sensitive deadlines

? Provided exceptional customer service

? Followed up on past due accounts

? Worked closely with account managers

09/94 - 02/95 JOSTENS - Bloomington, MN

Customer Service Representative

? Provided professional & friendly telephone support for sales

representatives and the general public

? Maintained detailed product knowledge

? Quoted prices

? Entered phone, fax and mail orders

? Entered commissions for sales personnel

? Implemented new procedures for customer service during transition phase

04/93 - 09/94 FDC INC. - St. Louis Park, MN

List Conversion Analyst

? Converted and ran tests on external tapes

? Analyzed tests to identify problems tapes which included running

program jobs for correction

? Daily communication with brokers and other analysts

? Data entry on IBM Mainframe using TSO & IMS

? Miscellaneous projects on Lotus and WordPerfect

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