Customer Service Sales

PROFILE

An extremely caring individual with expertise in medical terminology and

outside sales. Possess an energetic and positive disposition; excel in

communicating, building relationships and new business development. Self-

starter with a strong work ethic. Core Strengths include:

. Caring Customer Service

. Marketing

. Leadership

. Communication

. Negotiation

. Time Management

PROFESSIONAL EXPEREINCE

AAA of Southern California

Insurance Sales Agent

Bakersfield, CA - December 2010 to Present

. Determines home and auto insurance needs of members, and tailors policies

to each.

. Educates members on different aspects of the insurance prospects and

provides great customer service.

. Effective follow up and ongoing support to members regarding their

assets.

Univision Television Group

Account Executive

Bakersfield, CA - November 2007 to December 2010

. Makes presentations based on client needs, negotiate and determine best

avenue for clients.

. Works in partnership with support staff in the preparation of standard

client proposals, order entry, reconciliations, etc.

. Effective follow up and outstanding customer service with clients. Very

personable and respected in community.

State Farms Insurance

Worker's Compensation Fire Claims Representative

Bakersfield, CA ~ November 2003 - February 2007

. Verify coverage, investigate, evaluate and settle claims in an equitable

manner, communicating effectively with claimants, medical providers, and

attorneys.

Life Underwriting Specialist,

Bakersfield, CA ~ November 1995 - November 2003

Concordville, PA ~ March 1989 - November 1995

. Makes rational decisions on large life applications with extensive

knowledge of medical terminology and applications. Team leader for many

years with extensive communication with colleagues and providers.

Health Claims Examiner

Concordville, PA ~ March 1986 - March 1989

Bloomington, IL ~ March 1985 - March 1986

. Process high retention claims in a timely, accurate manner. Strong

communication and writing skills.

. Review appeals and complaint files in a reasonable and fair manner.

EDUCATION

Roosevelt University, Chicago, IL

Paralegal Studies Certification

San Diego State University San Diego, CA

B.S. Degree, Theatrical Arts

ACHIEVEMENTS

. Junior Achievement, motivating young people to achieve; named

Volunteer of the Year for Southern CA

. Junior Achievement Task Force Board

. Women's Business Conference

. Toastmasters International, DTM designation, several offices held.

. Chamber of Commerce

Contact this candidate