Customer Service Maintenance
Resume:
H a r r iet N. Ross
********@****.***
Customer Service
Customer service professional with well defined internal and external customer service skills. Can
anticipate and exceed guest expectations, demonstrates a team player philosophy, a winning attitude
and a warm smile. Believes in building repeat customers, up selling and a sense of urgency.
Customer Service Cash Handling Safety and Sanitation
Conflict Resolution Sense of Urgency
Effective L istening Warm Smile
Up Selling Phone Professionalism
Experience
OLD NAVY, West Palm Beach, FL
December 08 – August 09
Customer Service
Responded effectively to 100s of customers’ questions, located merchandise and provided
assistance daily.
Ensured a safe and clean environment performing maintenance and cleaning 700ft of
d ressing rooms.
Monitored area for signs of shrink and potential security r isks, such as inspecting
merchandise.
Accounted for all garments entering in and out of dressing rooms.
MCDONALDS, West Palm Beach, FL
December 07 – June 08
Cashier
Greeted customers on average 200 customers daily.
Used Point of Sale system to take over $1500.00 worth of daily food orders and
p rovide change.
Repeated customer orders for accuracy, assemble orders, handed orders and
t hanked customers.
Cleaned general dining area and re-stocked condiments and dry products (cups,
napkins and utensils).
ONE PARKING, West Palm Beach, FL
January 06 – October 06
Cashier
Received 200+ tickets and operated register calculating fees and collected $750+ daily.
Prepared cash at end of shift and register tape and prepared daily revenue reports as required.
Inspected parking passes ensuring validity and Maintained work area in a clean and orderly condition.
PANERA BREAD, West Palm Beach, FL
A ugust 05 – October 05
Crew Leader
Functioned as t raining captain for new/existing employees with direct supervision of 8
s taff.
Provided leadership by engendering excitement, enthusiasm and a positive mental
a tti tude.
Ensured a clean, organized 50 seat restaurant, prepared to deliver high quality food and
service.
Received, inventoried and stored paper, liquor and food and beverage supplies bi-weekly.
PALMS EDGE ASSISTED L IV ING FACIL I TY, Riviera Beach, FL
February 04 – August 04
Dietary Aide
Assisted cooks prepare and serve 150+ meals daily.
Maintained safe and sanitary work areas and obtained food and supplies from storerooms.
Washed 1000s of dishes, cutlery, cooking utensils, pots and pans.
Attended in-service education sessions as directed.
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