Customer Service Manager

Stefanie Limperis

**** ********* *** • Oakley, CA 94561 • 925-***-****

Objective

To secure a long term position with an organization that promotes growth, values hard work, and where my experience and

knowledge can benefit both the company and myself.

Employment

Office Manager 2008 present

New Era Recovery, Inc Martinez, CA

I have mastered the ability to communicate on a personal and professional level with each one of my clients I work with,

ensuring they return to us for business. In addition, my integrity as a person and as a company has provided word of mouth

for growth with new clients. As an office manager, I have acquired skills that would make me an asset to any office

including problem solving, conflict resolution, time management, and organizational skills. While managing the office I

handled a variety of different tasks such as; customer service, handling multiple phone lines, data entry, monetary

transactions, ordering office supplies, working with several lenders (e.g. banks, credit unions, and dealerships), investigative

work, distributing mail, filing, accounts receivables/payables, opening and closing of business, team building, marketing, and

re marketing.

Office Manager 2006 2008

National Auto Recovery Bureau Concord, CA

During the years of managing the office at a repossession company I was able to take on many tasks such as; resolution of

customer issues, relaying status to various banks/credit unions, multitasking (e.g. multiple phone lines, data input,

monitoring/ updating reports), ordering supplies, handling weekly bank deposits, and overseeing co workers.

Teacher 1999 2000

Lead Teacher/Assistant Director 2000 2003

Director 2003 2006

Sunshine House Pre School Oakley, Martinez, and Brentwood CA

The skills I gained here will assist me in providing excellent customer service for your company. As well, it has given me an

expert knowledge of what it takes to bring in repeat business. Working at Sunshine house gave me the skills and knowledge

to manage employees and have a good understanding of what makes a business successful. At Sunshine House the ambition

and drive I possess, as well as being a people person, helped me to become one of the youngest directors to manage multiple

school locations. During my years in this filed I was given many tasks and had to wear many different hats. The tasks that I

came to master were; providing quality childcare, maintaining the center, monitoring/coaching employees (e.g. evaluations,

and goal setting), sales, billing, payroll, educating children, coordinating events, on site human resources, conflict resolution,

and account receivables/payables. In addition, I was responsible for hiring and letting go of staff, organized and held weekly

staff meetings, conducted follow up phone calls, monitored co workers and children, delegated tasks, opened/closed centers,

and janitorial duties.

Education

Associates of Arts 2000 2003 Diploma 1996 2000

Los Medanos College Pittsburg, CA Freedom High School Oakley, CA

Skills

Extensive knowledge of all MS operating systems (Outlook, Excel, PowerPoint, Word).

Enjoy interacting with people, fast learner, loyal, honest, high level of integrity, strong work ethics, and a positive attitude.

Solid judgment, Conflict resolution, decision making abilities, excellent verbal/written abilities, and great attendance

record.

Contact this candidate