Customer Service Manager

DARLITA WASHINGTON

*** ******** **. *********, **. 70506 •

********@*****.***

Cell: 832-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over twenty five years of experience in

real estate, aviation and consumer retail industries, with recognized strengths in planning,

organization, consulting and trouble-shooting. Talent for identifying customer needs and

presenting appropriate company service offerings while adhering to all policy and procedure

guidelines.

Demonstrated ability to gain customer trust by building rapport, providing solution-

focused counsel and consistent follow-up to increased sales, and maintained high

0customer satisfaction reputation.

Ability to communicate effectively in both written format and oral presentation, with

exceptional skills to prioritize, multi-task, and interpret a variety of instructions furnished

in written, oral, diagram, or schedule form.

Possess a strong work ethic with the ability to work well within a team and individually.

Have continually met and/or exceeded established performance measures in all

evaluations and real estate closings.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel,

Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

Dedicated to making a significant contribution to any organization to enhance all goals

and objectives.

PROFESSIONAL EXPERIENCE

Apartment Advisors, Houston, Texas

2008 to Present

Relocation Specialist

• Interview and assist clients in clarify their property needs and deliver information which

meets their goals and expectations.

• Generate list of properties that are compatible with clients’ needs and financial resources.

• Work closely with clients to offer helpful services.

Kempwood Place-Hollow, Houston, Texas

2009 to 2010

Assistant Manager

• Handled all resident issues in a timely manner, provided proper documentation and

informed the property and Regional Vice President as needed. Assisted in the

management of overall marketing and promotional efforts, including all on-line and in-print

ads, signage, mailings and other distributions.

• Completed the daily input of leasing, financial and maintenance activity on the property.

Maintained Resident files according to Kempwood Place and Hollow's procedures.

…Continued…

Darlita Washington

Professional Experience (Continued)

• Collected all rent payments and recorded all payments into the proper management

software. Reported and recorded all delinquent rents, and posted late notices to

Residents.

Kempwood Place-Hollow, Houston, Texas

2009 to 2010

Assistant Manager

• Processed accounts payable in a consistent and timely manner. Exceeded Kempwood

Place and Hollow's closing ratio requirement of 50% or higher. Assumed responsibility for

supervising staff and managing the property in the absence of the Property

Manager. Performed all other duties as directed by the Property Manager, and assisted

the overall team effort in any way possible.

Suzanne Anderson Properties

2006 to 2008

Real Estate Agent

• Demonstrated customer service and advice excellence, business acumen, and strategic

planning ability.

• Successfully guided homebuyers and sellers through the sale and purchase of properties.

• Coordinated appointments to show homes to prospective buyers.

• Established a positive flow of communication with other agents, buyers and sellers,

mortgage officers, title personnel and others involved in the home buying and selling

process.

• Utilized diverse property sales tactics, including qualification, persuasion, strategy,

proposal and closing.

• Provided close, personal client attention and tenacious follow-up to ensure best services.

Delta Air Lines, Atlanta, Georgia

1988 to 2008

Flight Attendant

• Provided for safety of passengers onboard the aircraft.

• Planned, coordinated, and managed cabin duties.

• Performed aircraft functions.

• Managed flight attendant activities and related duties.

• Performed special assignments that led to implementation of programs to improve

customer travel and customer service.

Education and Credentials

Southern University, Baton Rouge, Louisiana

Champion Real Estate School, Houston, Texas

Real Estate License, State of Texas, 2006

Professional Affiliations

National Association of Realtors

Texas Association of Realtors

Houston Association of Realtors

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