Customer Service Manager

**** ******* **** ** *******, TX *****((***)

***-****(*************@***.***

Allisa R. Ketchum

Objective

I would like to utilize my professional skills to contribution towards

the efficient running of an organization. I offer to perform my duties

with accuracy, dedication, honesty and integrity. My proficiency in

accountancy principles as well as various computer applications can

also prove to be of advantage for the organization.

Experience

2/2011 to Present Accounting Principals Houston, TX

Property Staff Accountant (Contractor)

Ensure accuracy of journal entries and general ledger.

Perform cash management functions including but not limited to:

monitoring and recording cash transactions and investment of excess

cash balances as well as reconcile bank accounts.

Manage accounts receivable process including but not limited to: A/R

analysis and collection, A/R aging review, tenant correspondence

regarding balances, and preparation of monthly A/R reports for

Property Manager.

Manage accounts payable functions including but not limited to:

reviewing invoices and ensuring they are entered correctly, issue

checks and maintain vendor files and assist with any vendor inquiries.

Process payroll, download timesheets, input data, process checks,

prepares FTS and send checks.

Communicate with tenants regarding rental payments and other billings,

reconcile tenant billings accounts.

Post journal entries to the general ledger and ensure records are kept

in compliance with GAAP or other basis of accounting.

Assist with month-end close procedures including preparation of

account reconciliations and preparation and posting of monthly general

journal entries.

Coordinate with Project Accountants in preparation of audit schedules.

2/2009 to 7/2010 Margolis, Phipps & Wright P. C. Houston, TX

Associate

Maintained records and recorded financial transactions for multiple

clients (including trusts, partnerships, small businesses, and

corporations)

Performed daily task necessary for multiple clients to successfully

operate their businesses

Filed Payroll, Sales and Use, Franchise taxes and quarterly reports

Prepared financial statements and budgets for multiple clients

Reconciled and tracked securities in brokerage accounts for multiple

clients

Enhanced the lines of communication with assigned clients by

scheduling meetings and frequent phone calls to keep abreast of

changes to pertinent information.

10/2003 to Texas World Operations, Inc. Houston, TX

12/2008

Bookkeeper/Office Manager

A/R - billing, cash applications, collections

A/P - paid bills timely, job cost allocation, expense reports,

reconciled credit card statements and cash flow management

Payroll - time and entry, processed payroll with garnishments, paid

taxes, quarterly reports, annual reports, W-2's, and responded to all

correspondence from government agencies.

Prepared reports for monthly budget meetings with owner including

projections

Bank Reconciliations, wire transfers

Funded 401K, Managed 401K loans and in house administered Cafeteria

plan

Managed benefit renewal and enrollment

Maintained vehicle registration, auto/GL insurance policies, WC

insurance etc.

Managed project cost and assisted in setting project budgets

Maintained server backups and managed computer, email server

functionality

Managed daily office operations ensuring the most efficiency possible.

2/2000 to 10/2003 Rimkus Consulting Group Houston, TX

Accounting Assistant

Payroll - process payroll, pay taxes, quarterly reports, annual

reports, and W-2's

Applied for Business licenses and monitored state requirements for

compliance

A/P - maintained vendor files, issued purchase orders, 1099's and paid

invoices timely

Audited expense reports and corporate travel accounts.

Opened and Closed all projects

Managed cost applied to jobs to ensure cost remained within set

budget.

1/1997 to 1/2000

Waste Management Inc.

Houston, TX

Lead Garnishment Specialist

Facilitated Payroll and Garnishment conversion from Ceridian to

PeopleSoft

Assisted in writing desktop procedures for processing garnishments in

PeopleSoft

Trained team on new software and updates throughout rollout phase

Supervised team in processing wage garnishments and researching state

requirements

Analyzed reports generated from teams production and suggested areas

of improvement

Monitored team calls to enhance training and provided feedback for

better efficiency as well as Customer Service.

Education

9/1992 to 6/1995 Cincinnati Technical College Cincinnati, OH

Associates of Applied Science in Business Accounting

American Institute of Professional Bookkeepers

References

References are available on request.

Contact this candidate