Customer Service Document Control

Jessica O'Brien

** ***** ***** ****

Andover, NJ 07821

*************@*******.***

973-***-****

Experience

Hitachi Power Systems America - Dec. 2007 - present

Document Control, Basking Ridge, NJ

. Lead of Document Control for a multiple large projects

. Correspond with clients for the submittal and return of

documentation via internet based program

. Correspond with vendors for the submittal and return of

documentation via email

. Review of all documentation before transmitting to ensure they are

error free

. Produce and maintain document control database on a continuous

basis

. Maintain both electronic and paper files

. Interface with internal departments for the accuracy of documents

and databases

Lowe's Home Improvement Warehouse - Nov. 2006 - Aug. 2008

Part time Cashier/Returns clerk, Flanders, NJ

. Provided support at the main, self checkout, garden center, and

lumber registers

. Handled returned items and processed credit when needed

. Assisted in visual merchandising

Manpower - Nov. 2006 - Sept. 2007

BMW of North America, Mt. Olive, NJ

Dealer Services Clerk

. Reviewed and processed all carrier damage claims submitted by BMW

centers/dealers

. Submitted claims to carriers, reconciliation of paid/denied claims

nationally

. Released credit for damage claims nationally upon receipt of the

claims packing slip

. Entry and maintenance of database for carrier damage claims

. Entry of miscellaneous billing debit/credits nationally for BMW

centers/dealers

. Invoice reconciliation for miscellaneous billing database

. Provided customer service back up to the Dealer Services

Representative

. Provided return credit back up for the Dealer Services Return

Clerk

United States Army - Apr. 2006 - Oct. 2006

. Private First Class

. Completed basic combat training

. Began language training in Arabic

. Honorable Discharge

E.D.A. - Jan. 2006 - Mar. 2006

Receptionist/Administration Assistant, San Luis Obispo, CA

. Updated and maintained client files

. Relieved front desk receptionist when necessary

. Assisted engineers with administrative duties

Skills

. Microsoft Office

. Bentley Project Wise

. Bentley Redline

. Adobe Acrobat 8 Standard

. Internet

. 10 Key

. PC and Mac

Education

Art Institute of Seattle - Oct. 2000 - Dec. 2002

. Associates of Applied Arts degree in Commercial Photography

. Graduated with honors

Contact this candidate