Sales Customer Service

JOANNA CULLARI

** ***** ******

Nutley, NJ *****

Home: 973-***-**** ******.*******@*****.*** Cell: 201-***-****

Linkedin url: http://www.linkedin.com/pub/joanna cullari/25/243/240

SENIOR PRODUCTION CONTROL COORDINATOR

Expertise in operations, production, planning and the tracking status of production orders. Strong analytical abilities,

exemplary research and writing skills. Experience in the Aerospace, Retail and Insurance industries.

PROJECT MANAGEMENT – Managed numerous high profile projects and completed all on time and on budget.

Skilled at planning, tracking and monitoring projects. Successfully collaborated with Sales, Quality, Engineering and

Planning Professionals to keep projects on track.

CLIENT RELATIONS – Recognized by clients for consistently providing high quality service. Developed, and

grew business relationships.

OFFICE ADMINISTRATION – Expertise in providing administrative support to senior executives, making

complex U.S. and international travel arrangements, and meeting planning. Scheduled appointments for source

inspections based on business priorities, tracked and monitored pending business issues for follow up, met rigid

project deadlines

PROFESSIONAL EXPERIENCE

MERRIMAC INDUSTRIES (A Crane Company), West Caldwell, NJ

A diversified manufacturer of highly engineered industrial products in the Aerospace and Electronic Group.

Production Control Coordinator (2004 – 8/2011)

• Worked with manufacturing vice president on operations, production, planning and production order issues.

• Reviewed outstanding issues on production status and quickly resolved them.

• Collaborated with manufacturing, engineering, sales, quality and customers to effectively plan and execute

schedules that met demanding customer requirements.

• Prepared and managed customer data. Tracked customer documents and aggressively pursued approvals.

• Maintained strong relationships with customer inspectors while being aware of special customer

requirements.

• Ensured quality, timeliness and overall customer satisfaction, Support Senior Management Team.

Delegated tasks and responsibilities to appropriate personnel, resolving issues and conflicts

Sales Office Manager (2001 2003)

Led a team of 4 Customer Service Reps.

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Accurately processed a high volume of daily quotes, contracts and sales orders.

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Provided administrative support to 4 executives and coordinated support to vice president of sales and

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national sales team.

Coordinated complex U.S. and international travel arrangements for senior executives.

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Handled arrangements for all external client meetings, which included obtaining security clearances, making

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room and meal reservations and confirming schedules.

Managed office supply inventory, purchase order system, department budget and mail delivery.

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Supported new hire orientation and training sessions. Mentored, motivated and supervised sales team

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members

Joanna Cullari Page 2

Sales Office Administrator (1994 2000)

• Assisted Sales vice president and sales team and coordinated client visits, meetings, and travel.

• Helped prepare presentation materials and assisted in developing internal reports and sales materials.

• Managed handling and distribution of incoming sales leads.

• Coordinated catering for onsite client/prospect meeting/events.

• Maintained library of printed and digital sales documents, maintaining databases, mailings, business

photography, archiving, projects, and general organization.

• Provided general administrative and office support.

PRIOR EXPERIENCE

GFT USA, Secaucus, NJ

Credit Assistant for Manufacturer of Designer Clothing

Provided general office support including filing, processing reports, contacting customers and tracking shipments.

Assisted Credit Manager and VP of Accounting.

CRUM & FORSTER, Parsippany, NJ

Office Assistant

LIBERTY MUTUAL, East Orange, NJ

Accounting Department Clerk

EDUCATION

Business Management, California College, San Diego, CA

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