Customer Service Sales

Elizabeth A. Fogerty

Summary: Litigation attorney with extensive sales, project management, and

operations experience. Desire to work for an established company that is

well-respected in the industry while still maintaining an innovative

cooperative and entrepreneurial spirit. Seek a role in which I can wear

multiple hats and contribute at a high level to achieve company's vision,

with an opportunity to advance and grow in the position.

U.S. Legal Experience

Senior eDiscovery Consultant, C2Legal, Aug09-Oct10 Chicago, IL

Utilized my extensive hands-on experience with various litigation

tools to advise law firm and corporate clients on the best solution

for their individual cases and in-house solutions. Worked with my

clients to find the most effective tools to meet their goals while

saving time and money for their clients. Achieved this by

communicating with my clients and truly assessing their individual

needs. Provided clients with demos of software tools focusing on

customizing demo to their individual questions, concerns and

technical sophistication. Advised clients on: ECA tools, safe

methods to cull data, and strategies to prepare for Meet & Confer

Conferences. Prepared RFPs, SLAs and projected cost comparisons for

clients. Worked with legal case teams and IT professionals to

implement software and coordinate projects using outside vendors and

in-house tools; provided projected cost comparisons and project

efficiency reporting. Presented certified CLE courses on a variety

of eDiscovery topics to law firms and bar associations and trainings

for paralegal and IT groups; wrote articles on eDiscovery tools for

ABA magazine.

eDiscovery Contract Attorney Jan07-Oct07; Mar08-Aug09 Chicago, IL

Excel at evaluating strengths and weaknesses of various software

systems from a user perspective and articulating this information

clearly and understandably.

Huron Consulting: worked on internet copyright infringement case

using Epiq software as a QA/QC attorney.

DLA Piper: collaborated on anti-trust patent suit utilizing Kcura's

Relativity - PM/Team Lead role.

Mayer Brown Rowe & Maw: worked on merger & acquisition document review

with Merrill software .

McDermott, Will, & Emery: assisted in complex credit card patent

infringement lawsuit using i-Connect.

Mayer Brown Rowe & Maw: worked on merger & acquisition electronic review

utilizing Kroll software. Stayed on to complete privilege review and

log.

Sidley-Austin, LLP: assisted in large complex pharmaceutical litigation

document review with Introspect and Concordance software.

Independent Attorney, 2003-2007, Chicago, IL

Managed all cases and ran every aspect of the business. Had pleasure of

representing clients during the most difficult, scary and emotional time

of their life trying cases in criminal courts and administrative

tribunals. Put clients at ease by expert navigation of the often

stressful criminal justice system. Negotiated favorable plea settlements

on behalf of clients and consistently exceeded expectations. Set fees,

negotiated representation agreements and set parameters of representation

with clients and collected fees.

Associate Attorney, Stevens & Associates, 2001-03, Chicago, IL

Successfully handled criminal trials and motions gaining extensive

courtroom experience in high-stakes and high-pressure environment.

Participated in numerous conferences with judges and prosecutors to

negotiate plea agreements and settlements. Developed and secured new

business by demonstrating my experience, legal knowledge and personal

character.

International Corporate Experience

Service Delivery Manager, Adapt, Data Hosting Center Corporation,

Oct07-Mar08, London, UK

Contracted to: Increase customer service experience by 25% in

three month period; restructure service delivery system post-

acquisition to transform from a service desk to a three-tiered

service delivery system; teach customer service and customer

communication skills to technically trained individuals lacking

this skill-set; implement reliability and consistency to customer

service experience.

How objectives were accomplished: Drafted and reviewed service delivery

agreements; drafted policies and procedures for initial customer

communication during incidents; set guidelines for updates during

incidents, both with customers and internal communication throughout the

business; tracked customer communication reporting, call volume, and

customer feedback and satisfaction reports.

Additional accomplishments: Restructured service team roles- allocated

roles into organized three-tier system, each with separate functions but

collaborating to meet the customer's needs.

U.S. Corporate Experience

Director of Operations, Connoisseur Wines, Wine Import and

Distribution Company, 2006-2007, Chicago, IL

Responsible for all legal, financial, human resources, sales and

office management duties.

Legal: negotiated contracts with suppliers, wrote non-disclosure and non-

compete agreements, argued unemployment claims, and obtained business

licenses.

Human Resources: drafted office policies and procedures, wrote dress code

policy, participated in employee reviews, maintained company healthcare

and workers compensation insurance policies, and managed new hire

recruitment process from beginning to end.

Sales Management: consulted on large deals to help negotiate and oversee,

reviewed expense reports and work schedules, drafted bonus/incentive

plan, wrote sales expectations, assisted with order and collection

issues.

Project Management: coordinated all aspects of office move, negotiated

with architects and contractors on office lay-out, purchased office

equipment, worked with warehouse on delivering and receiving issues.

Finance: managed accounts payable and accounts receivable employees,

maintained bank statements, provided budgeting advice, prepared monthly

cash projections, performed monthly close-out duties.

Development Coordinator to Legal, Finance and H.R., Niku Corporation,

IT Corp, 2000-01, Redwood City, CA

Legal: worked extensively with the Legal Department on contract

negotiations and employment law issues, drafted and reviewed sales

contracts and licensing agreements, advised on legal issues as they

arose.

Human Resources: served as HR contact for the Development organization's

275 employees, managed salaries, options, and employee initiative

programs.

Finance: tracked spending and served as the purchasing liaison for the

entire Development organization.

Project Management: planned all aspects of company-wide cruise to the

Caribbean for 275 employees and families: including negotiating prices,

researching locations, planning events for week-long trip and executing

contracts with vendors.

Education

SANTA CLARA UNIVERSITY SCHOOL OF LAW, Santa Clara, CA

Juris Doctorate, Admitted to Illinois Bar and licensed to practice law

since 2001.

. Honors Moot Court, Board Member and Competitor

. Computer and High Tech Law Journal, Editor

MARQUETTE UNIVERSITY, Milwaukee, WI

Bachelor of Arts, Double Major in English and Political Science

Areas of Expertise/ Core Competencies

A highly motivated professional with an accomplished career, I am an

exceptional communicator that possesses dynamic interpersonal skills

utilizing a consultative sales style, strong negotiation skills,

exceptional problem solving abilities, and keen client needs

assessment. Additional areas of experience:

. Top Level Personnel and Time Management Skills

. Project Management

. Certified Software Demonstrator - Clearwell

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