Customer Service High School
Resume:
Kennika LaSandra Mack
Parkville, MD 21234
MOBILE: 443-***-****
************@***.***
Objective: To obtain a position at a reputable organization capitalizing on
proving leadership with the opportunity for growth and advancement.
EDUCATION:
01/2010- University of Baltimore
05/2010 1420 N Charles St
Baltimore, MD
Major: Business Administration Certificate
Program
12/2009 Strayer University
White Marsh, MD
Major: Business Administration;
Concentration: Management
GPA: 3.0
Bachelor's Degree
06/2003 Mergenthaler Technical Vocational High School
Baltimore, MD
High School Diploma
WORK EXPERIENCE:
02/2008-Present Susquehanna Bank
Baltimore, MD
Senior Customer Service Representative
> Provide extraordinary customer service to customers
> Analyze and process customer financial transactions
efficient and accurate
> Data entry
> Chronologically filing customer records
> Receive phone calls
> Perform accurate analytical skills
> Suggest the most appropriate and efficient services
needed
> Cash handling
> Contact customers with follow-up information
> Referral customers to the appropriate personnel
> Sell and promote products and/or services
> Safeguard and manage all customer confidential
information and/or records
> Process incoming mail transactions
> Mail customer receipts and/or account information
> Conduct online research for teller errors
> Greet all customers and visitor
> Ordering supplies and Currency
> Conduct monthly teller audits
> Obtain and review daily teller/branch cash total reports
> Timesheet approval
> Assist with the management of 4 employees/ back-up as
needed
> Account openings and close-outs
06/2003- JAPA Business Services
01/2008 Baltimore, MD
Office Manager
> Filing
> Safeguard and maintain all customer confidential
information and/or records
> Operate multi-line phone systems
> Data entry
> Screen calls following recording messages
> Drafting business letters/ memos and correspondences
> Fax, scan, and photocopy documents
> Schedule appointments/ meetings
> Process payroll
> Manage the schedule of 4 accountants
> Perform clerical and all office duties but not limited
SPECIAL SKILLS/ STRENGHTS:
Experienced with Microsoft Word, Microsoft
Office, Power Point, Microsoft Outlook and Microsoft
Excel
Contact this candidate