Project Manager Management
Resume:
Lynn E. Reagan
Frisco, TX 75035
Objective
To obtain a position with an organization that recognizes and understands
that it is not the type of hardware, software, or even the technical skills
of its team that determines its effectiveness. Instead, it is a team of
individuals with a collective commitment to understanding the needs of the
business that it supports that ultimately defines its success. If this is
your organization then I would very much like the opportunity to visit with
you. I would also be happy to provide a list of references if you would
like to know more about me both professionally and personally.
Professional Profile
I am an experienced project management and information technology
professional with skills spanning the various areas of concentration
typically found in a business' information technology (IT) infrastructure.
I have over 15 years of experience with roles ranging from Programmer
Analyst to Project Manager to Delivery Project Executive. I am very
accustomed to wearing multiple hats often required for success in meeting
the demands of today's dynamic business environments. I have industry
experience in healthcare, state government, telecommunications,
manufacturing, broadcast and print media, and banking. I also served
eleven honorable years in the U.S. Air Force with assignments in Asia and
the Continental US. I have completed numerous Graduate level courses, a
Bachelor's Degree and two Associates Degrees all while working in my
professional careers.
I have expertise in the overall simultaneous management for the delivery of
contracted services to multiple customer accounts. This experience
includes customer relationship management, overall customer satisfaction
for services delivered, both service level agreement and service level
objective management, and contract profitability.
My project management skills include experience in managing projects in the
areas of computer mainframe/distributed hardware installation and
transition, mainframe/distributed system software installation and
upgrades, network hardware/software infrastructure installs and upgrades,
mainframe/distributed operational environments, and business application
development and support including requirements gathering, and testing
processes.
My technical skills include familiarity with various mainframe/distributed
environment operating system software, programming languages, databases,
and desktop software support tools such as MS Project, MS PowerPoint, VISO,
MSWord and others.
Professional Experience
IBM Corporation: Dallas, Texas: 08/97 to 10/10
I was a delivery support executive for IBM Global Services Strategic
Outsourcing's division from July 2000 thru October 2010. I was responsible
for service delivery of multiple customer contracts with annual revenues
exceeding 12 Million US Dollars. I had responsibility for overall
simultaneous management of the delivery of contracted IT services to
multiple customer accounts. This included managing the day-to-day
relationship with my customers, overall customer satisfaction for services
delivered, both service level agreement and service level objective
management/reporting, and contract profitability. The contracted services
for which I had delivery responsibility included support for mainframe and
distributed hardware monitoring, mainframe and distributed operations and
tape operations, system scheduling, mainframe technical support for system
level software, mainframe network software, and problem and change
management. My service delivery responsibilities also included ensuring
business controls such as audit readiness and regulatory compliancy were
being executed on a continual basis.
In addition to the day-to-day support of service delivery I also filled the
role of project manager. Past projects include numerous (six)
transitions/consolidations of the customer's IT environment to the IBM
Service Delivery Center at contract initiation and customer relocation from
one IBM Data Center to another. These datacenter transitions/consolidations
included infrastructure inventory and mapping of mainframe, server, and
network primary and DR environments. All of these projects included
management of multifunction teams, communication planning, and risk
management. Additional projects managed included facility infrastructure
activities impacting customers, mainframe/distributed hardware installs and
field upgrades, system and network software installation and upgrades, and
changes to the Operations and Tape Operations environments.
In addition to my service delivery and project management responsibilities
I also worked closely with the IBM marketing teams to grow revenue buy
identifying and closing on opportunities with both current and new
customers.
As a project manager from August 1997 to July 2000 for IBM Global Services
Business Consulting Services' division I managed numerous programmers and
testers in their day-to-day support of development, modification and
testing of various applications for a several major corporations. The
industries included banking, manufacturing, and telecommunications with
applications ranging respectfully from Home Mortgage and Warranty"; to
"Customer Orders, Inventory Management, Purchasing, Accounting (AP, AR, and
GL), and Payroll, and "various telecommunications business applications".
As the project manager, I was the single point of contact with the various
customers. I was responsible for ensuring all deliverables were met on
time and with a high degree of quality. My duties included building and
meeting schedules, tracking and reporting hours, staffing my teams, and
overseeing the execution of the IBM methodology for the projects. Total
contract values exceeded 25 Million US Dollars in revenue. The
environments ranged from Computer Mainframe, Midrange and Distributed UNIX
and WINDOWS Environments. In support of several of these projects I
interfaced heavily with sub contracting firms as I scheduled and conducted
interviews to meet the staffing requirements of the respective projects
that in some cases included over eighty personnel.
Wachovia Corporation: Winston Salem, North Carolina: 08/96 to 08/97
I managed numerous programmers and their day-to-day support of the
conversion of the International Foreign Currency Exchange System for a
major banking institution. My activities included project coordination and
implementation, analysis, design, programming, and testing. In addition, I
was also responsible for analysis, design, programming and testing of
programs that were used to convert an international electronic funds wiring
system to meet the Federal Reserve Bank's new mandated electronic federal
wire format. The environment for both of these projects was IBM 3090,
CICS, COBOLII, VSAM and OS/MVS.
Sprint Corporation: Dallas, Texas: 06/94 to 08/96
I performed duties that included design, programming, and testing of an
application that converted a long distance billing system to a local
billing system. I also performed these same duties as I created an
application that provided long distance billing/invoicing information to
customers on CD-ROM and Diskette. I also created a program that can
convert Tag Information File Format(TIFF) images to binary format. This
provided the invoice processing system the capability to place icons on the
invoice which in turn increased customer focus on invoice marketing
messages. The environment for these projects was IBM 3090, COBOLII, DB2
and OS/MVS.
United States Air Force: Various Assignments in the Continental U.S. and
Asia: 11/82 to 08/94
I served eleven years in the US Air Force. Eight of these years were on
active duty and three were with the US Air Force Reserve. I obtained the
rank of E6 Technical Sergeant. One of my promotions came via the Air
Forces' "Stripes for Exception Performers Program" which was given to less
than 1 % of those eligible. My duties included being the Noncommissioned
Officer in Charge of the Air Force Base's Communications Customer Service
Center. I managed up to eight individuals as they performed duties that
included directing and controlling the repair and restoration of all base
communications systems. In addition, I also was an Electronic Technician
on various ground radio communications systems used to support air traffic,
weather, and base operations. I received the AF Commendation Medal, the Air
Force Achievement Medal, and numerous yearly and quarterly awards including
the NCO of Year for the Air Force Logistics Division.
Educational Background
I have a Master's Certificate in Project Management from George Washington
University
I received a Bachelor's of Business Administration in Management of
Information Systems from the University of Oklahoma.
I received an Associate of Applied Science in Electronic Systems Technology
from the Community College of the Air Force.
I earned an Associate of Arts in Business from Rose State College in
Midwest City, Oklahoma.
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