Customer Service Sales

Ava T. Davis

*** *. ****** ****** *** *** San Pedro California 90731 (c) 310-***-**** (e) **********@***.***

Objective: To be part of an organization that promotes self-innovation, quality teamwork, in a challenging

environment; where corporate and personal growth and upward mobility is encouraged.

Highlights of Qualifications: Excellent Supervisory Skills

Strong practical and customer relation skills

Proven success at growing client business

Summary of Qualifications:

06-10 – Present Volunteer: PBC Medical Weight Loss Clinic, Carson, CA

Administrative Assistant/Receptionist Office Support

• Accountable for answering phones in a professional manner, taking messages, scheduling patient doctor appointments, follow-ups,

cancellations and consultations.

• Responsible for meeting and greeting client’s while providing exceptional customer service to patients, clinical staff, and visitors at

all times.

• Assist in evaluating the effectiveness of the daily operations for bariatric programs in accordance with office practices and policies.

• Administer support to nursing staff by preparing new patient charts, pulling and filing of existing charts as required, and clearly

communicating special patient request.

• Maintain and organize multidisciplinary clinical team meetings for bariatric programs, while acting as liaison between vendors and

staff.

• Obtain and process all incoming orders via fax, phone, and on-line transactions, while assisting patients with cash and credit card

purchases, and coordinating UPS and Fed-Ex orders for shipping.

• Responsible for stocking, labeling and pricing products. Maintain and order product, supplies, materials and literature for the office.

• Assist and educate patients with low-calorie meal preparation; which helps improve their quality of life through educational

programs, literature and resources for wellness and healthy living.

• Prepare and type correspondence, and run daily reports using MS Word, Excel, Outlook and Power Point while performing various

general office functions.

Achievements:

• Accomplished at building team relationships.

• Developed a trustworthy reputation with the bariatric care population.

• Successful at encouraging and motivating patients with achieving their weight loss goal.

02-09 – 09-09 E.V. Roberts, Carson, CA

Customer Service Representative/Inside Sales

Managed a high volume work load within a deadline driven environment.

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Import and export dealing with international companies.

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Responsible for managing top tier clients.

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Obtained an exceptional ability to build productive relationships, resolve complicated issues, and winning customer loyalty.

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Maintained detailed and accurate account of customer specific products utilizing military specifications.

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Responsible for upgrading customer accounts and utilizing margin discounts to enhance customer proficiency.

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Gained customer trust by providing exceptional follow-up leading to repeat and referral business.

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Expertise in customer related issues.

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Provided customers with sealant and composite inquiries, complaints, billing questions and service request.

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Propitiously defused erratic customer situations by offering solutions for pricing and shipping issues.

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Understand the knowledge and compatibility of various products.

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Talent identified by customer needs appropriate product and service offerings.

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Frequent request by repeat and referred customers based on knowledge and integrity.

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Proficient with company software system, data entry inquiries and emails.

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Constantly exceeded performance benchmarks averaging more than 100 inbound/outbound calls per day.

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Achievements:

• Effectively organized resources to maximize results and customer satisfaction.

• Provided positive direction which motivated performance.

• Assisted with the development of the employee incentive program.

10-06 – 01-09 Trelleborg Sealing Solutions, Torrance, CA

Customer Service Representative/Inside Sales

Processed materials for commercial and government contracts.

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Collaborated with Purchasing, Manufacturing, Production and Operations to effectively evaluate the client’s needs.

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Answered telephone inquires concerning pricing, delivery, existing orders, and technical questions.

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Conducted off-site client meetings to discuss the business relationship, and upcoming new projects.

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Reviewed various reports and purchase orders to ensure on time delivery of products.

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• Evaluated customer files for proper certification, test reports and accurate quality clauses.

• Maintained accurate records in accordance with Trelleborg Sealing Solutions QC Manual, ISO Quality Manual, and ISO Quality

Procedures.

• Evaluated inventory purchases to meet customers needs and future trends.

• Managed web based contracts and orders.

• Issued Return Merchandise Authorization for defective parts and processed appropriate documentation.

• Effectively and independently supported External Sales Engineers to produce successful sales efforts.

Achievements:

• Built strong relationships with decision makers.

• Implemented key strategies that help build sales and minimize channel conflicts.

• Forecasted customer inventory and created LTA for tier customers.

04-02 – 09-06 Oberthur Card Systems. Rancho Dominguez, CA

Strategic Account Manager

• Supervised customer service representatives at two locations.

• Managed and forecasted a 13MM Debit Card Conversion from Washington Mutual Classic Cards to Gold Cards across US

facilities.

• Assisted with contract specifications and development.

• Identified cycle time reductions, margin improvements, and minimized rework and cost.

• Single point of contact for customer complaints and resolutions.

• Updated client’s forecast to reflect current information.

• Reviewed client’s contracts for accuracy before implementing scope of work.

• Developed a Disaster Recovery Plan and training.

• Central point of contact for all projects handled by Project Management Team, including communication of project status, change

request, risk and contingency plans.

• Developed strategies to deliver continuous process improvement.

• Interpreted customer feedback with internal team to improve product, service and response time.

• Maintained accurate, up to date customer records for rapid response, referral, follow-up, and corrective action.

• Collaborated with manufacturing, production and supervisors to ensure timeliness of customer delivery of debit cards.

• Worked directly with Computer Operation and IT regarding client’s data and test requirements.

• Ensured that all Federal Regulatory Compliance Requirements were adhered to.

• Recorded customer request for data changes, and translated for technical solutions.

• Managed vendor relations and materials required per customers request.

• Approved the client’s monthly invoice for accuracy.

• Responsible for updating client’s scorecard for weekly meetings and monthly reports for client’s review.

• Created process flow charts and standard operating procedures for clients.

Achievements:

• Bridge the relationship between Oberthur and their client’s.

• Met all deliverables based on client’s contracts.

• Completed conversion process for major projects.

11-00 – 10-01 Budget Uniform Rental Supply, Gardena, CA

Senior Sales Representative

Delivered executive coaching to management to enhance presentation skills, and professional image.

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Created and customized affordable programs for various companies.

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Responsible for opening new business accounts, keeping database updated, and measuring new accounts.

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Executed contracts and developed proposals for new business prospects.

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Achievements:

• Opened 18 new business accounts.

• Success at growing customer database.

• Trained customers on garment care and services.

04-98 – 09-00 Belkin Components Incorporated, Compton, CA

Account Manager

• Managed two customer service representatives.

• Assisted National Account Manager with pricing, development of policy procedures, and marketing program.

• Interfaced with Production Manager, Purchasing, and Accounting regarding product development, lead times and credit and billing

issues.

• Amalgamated with Marketing regarding all catalog layouts, ad copy, promotions and rebates.

• Point of contact for Micro Center, Micro Warehouse, PC Mall, PC Connection, and various other business accounts.

• Monitored and tracked team goals and monthly objectives.

• Completed daily management review of revenue, gross profit margin and forecasting.

• Prepared proposals, negotiated agreements, and established customer pricing.

• Coordinated off-site meetings with vendors and customers which included event planning, catering, tradeshows, and meetings

agendas.

Achievements:

• Exceeded quarterly quotas.

• Increased profit margin and sales.

• Increased sales by customer training and merchandising.

Computer Skills: MS Word, MS NT, MS Excel, MS Office, MS Outlook, Windows7, MS Access, MS Visio, Lotus Notes, Super Office, Navision, Smart

Connection, Power Point, Dataflo, EDI, AS-400, WP Office, Telemagic, and Cresendo and JD Edwards

Education: Los Angeles Harbor College – Business Administration (Pending)

Art Center College of Design – Business Management

College of Alameda – General Courses

References Available Upon Request

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