High School Customer

** ********** **** ***** 443-***-****

Shrewsbury, PA 17361 E-mail *********@*****.***

Stacey L. Wolfe

Objective

To obtain a position that will allow me to display my ability to organize,

research, problem-solve, and multi-task while giving me the opportunity to

cultivate my career.

Work experience November 2000 – September 2010 Bank of America

Credit Claims Analyst II

Investigated customer claims using MasterCard, Visa, and American

Express disputes guidelines and procedures

Developed creative solutions to assist customers when unable to help

them through the dispute process

Successfully balanced customer satisfaction with department goals

Mentored associates with special attention to those who need extra

assistance

May 2000-– November 2000 Bank of America/MBNA [ City, State ]

Customer Satisfaction Specialist II

Received hundreds of calls each month from customers with various

credit card service needs

Successfully balanced customer satisfaction with efficiency

Team paperwork coordinator

Received multiple awards for performance

March 1997- May 2000 Saks Fifth Avenue

Receiving Dock Supervisor

Supervised a staff of 10-14 individuals within distribution center

Ensured that merchandise was properly ticketed, packaged, and

distributed for celebrity cliental and U.S. retail stores

Negotiated invoices for multiple retail centers to accept substitutions for

original orders

Education 1984-1989 Harford Christian School Dublin, MD

High School Diploma

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