Customer Service Sales

Kenneth Eugene Hedstrom

*** *. ******** ****

Tempe, Arizona 85281

602-***-**** (Cell)

CAREER OBJECTIVE

I am seeking a career as a Customer Service Representative.

EDUCATION

California State University, Fresno, California - Music Education Major -

1978-1981

Ministerial Internship - The Peoples Church - Fresno, California 1978 -

1981

Liberty University - Lynchburg, VA - Diploma in Biblical Studies -

Anticipated Date of Graduation - May 2012

ABILITIES

. 31 years of vocational ministry, leading local congregations, and

motivating a volunteer, as well as paid staff.

. Excellent written and verbal communication skills, with an eye for

detail

. Extremely productive in a high volume, high stress, environment

. Proficient in the use of IBM clone desktops

. Highly productive in the use of Microsoft Office Word, PowerPoint, and

Excel programs.

. Self starter with a can do attitude

EMPLOYMENT HISTORY

Vocational Ministry 1993 -

Present

I have served local congregations as Associate Pastor and Senior Pastor.

Pastoral leadership has involved motivating and directing volunteers in

performing the various duties of a local church ministry. In addition, this

position has afforded me the opportunity to continually develop as a People

Person, and communicator.

Wolfgang's Cooling and Heating - Tempe, Arizona May 3 -

Nov. 17, 2010

Customer Service/Dispatch

I was responsible for receiving all incoming calls, assisting our

customers, scheduling service appointments, and dispatching all service

calls to proper service tech. I was laid off due to the company's wanting

to down size the payroll.

Tempo Mechanical Services - Irving, Texas 2000 -

2002

Sales Division Coordinator

It was my responsibility to receive and process all new equipment sales and

upgrade sales from our service technicians, or through in-bound calls to

our Change Out Department. I would order the equipment, schedule the

installation with the customer, and assign a crew to complete the

installation. I would then follow up to make sure everything was

satisfactory with our customer. As a result, I developed a close working

relationship with our Service Technicians, Installation Crews, our vendors,

and shipping/receiving department. I began my career at Tempo as a

dispatcher in our service department, within seven months; I was promoted

to Sales Division Coordinator, in our Change Out Department.

Sampson Ministry Resources - Dallas, Texas 1999 -

2000

Ministry Resources Consultant (Sales)

This position was totally out bound sales. I would contact clients in my

assigned area, and encourage them to take a 14 day trial of our ministry

video resources. I would then follow up and do my best to convert that

trial into a sale. I also would assist our shipping clerk in getting

product out in a timely manner.

Arrowhead Bottled Water - Phoenix, Arizona 1983 -

1985

Route Sales and Customer Service Representative

I began my employment in the sales department. I would go door to door in

assigned residential areas, and sign up new customers for Arrowhead.

Within a few months, I was promoted to a Customer Service Representative in

our office. My job was to answer incoming calls, dispatch Route Sales

Drivers to any requests for additional water, and inform them of any new

customers to their route.

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