Software Customer Service

**** **** ***** *****

Gainesville, GA *****

Cell: 770-***-****

Phone: 770-***-****

E-mail:

tammyrenepatrick@yahoo

.com

Tammy Patrick

Objective

To obtain a responsible and challenging position with

a company that values my experience, accomplishments

and proficiency with a long-term, stable work

environment.

Experience KEMRON Environmental Services 8/2010-12/2010

Helpdesk Support for 5 offices

Software Installation, Hardware for desktops and

laptops, Troubleshooting - such as Windows 2007,

Windows XP, Exchange Server 2003 and 2007, Office

2007 Suite, Adobe Acrobat, Active Directory, Ghosting

Software, Sharepoint, etc.

Carlock, Copeland & Stair, LLP 2005-2010

Provided support to align technology with the firm's

business objectives to maximize productivity and help

IT contribute to Firm ROI

Support specialist for 85+ attorney law firm with

three regional offices

Liaison with Microsoft, Dell, Blackberry RIM Support,

Hewlett-Packard, Fujitsu, LexisNexis, Avaya, Southern

Cross Printer Repair, Interwoven Autonomy, LawDocs,

etc.

Software Installation, Integration and

Troubleshooting - such as Windows XP, Exchange Server

2003 and 2007, Active Directory, iManage/Interwoven

Document Management Suite, DTE Billing Timekeeper,

Elite Accounting Software, PDFDocs, DocAuto -

Matter-Centric Architecture Management, Workspace

Manager, some SQL, Softwise, Innova, HP Print Server,

GFIMail Archive, Concordance and Ipro Database

Management, CaseMap, TimeMap, Ghost Solution Suite,

CA eTrust, BES Blackberry Enterprise Server, Sonic

Wall, Citrix, MailMarshal Email Gateway Security,

Barracuda Spam & Virus Firewall, Worksite Exporter,

Avaya IP Deskphones and IP Office, Microsoft office

Suite XP and 2007, Adobe Acrobat, Elite Accounting

software, etc.

Key holder with office adjoining the ITStaging and

the Server room, travel to regional offices and

update hardware and software as needed

Provide follow-up floor support and assistance to

users with software, templates, macros, and other

software issues or customizations

Research, diagnose and resolve system issues at all

levels including network, software, hardware,

updates, VPN, wireless hand held devices, etc.

Knowledge of legal applications and system software

integration

User setup on all servers, software and hardware

Backup person for Backup tapes and data replication

Hardware and Software Inventory Management

Setup and import Attorney data file Collection

Databases

Month End Data changes and calculations

Imaged desktops using Norton Ghost software and used

Norton GDisk DISKWIPE all information from computers

before they were donated to charity

User Training and Documentation

Dictation hardware and software with Olympus and

Philips Dictation and foot pedals

Barry's Menswear Retail and Manufacturing

1997-2005

Software installation and troubleshooting such as

Windows95/98/NT/2000/XP, Microsoft Office Suite 2000,

Anti-Virus software, Accounting software, Windows

based applications, Retail Systems software

Backoffice and POS (Point of Sale-Retail Store) Entry

Troubleshoot system hardware problems including but

not restricted to CPU's, cables, monitors, modems,

network cards, mobile phones, laptops, office phone

system, fax equipment, ticket label, green bar and

laser printers, etc.

Liaison with Apropos Retail Software, CRS Retail

Software, RGIS, Melissa Data, HP, SST Phone Systems

Support and training for corporate office personnel,

District Managers and retail sales personnel. Remote

user support via VPN and remote desktop

On-call Help Desk via cell phone 24/7 for hardware,

software and point of sale issues for corporate

office and 40 plus retail stores

Implementation and Rollout of new POS Retail Software

system to 40+ retail stores and Corporate Back Office

software install and integration

Administrator of network user accounts, Exchange

Server 2000, 2003 (passwords, Exchange mailboxes,

Folders, permission settings, etc.) on Unix, Linux,

Windows 95/98/NT/2000/XP, etc.

Management of Mail Sweeper network Anti-Virus

Software. Set up and maintain company Intranet

Management of system backup tapes involving rotation,

off site removal and recovery

Maintenance of polling data and reporting between the

Corporate Office and Retail Stores. Database

maintenance of various types and purposes (UPC, CRM,

Retail Inventory, Equipment Inventory, Employee,

Sales, etc.)

Month end system procedures, verification and

adjustment of inventory, accounts payable and

customer service related issues, administer and

create Inventory and CRM reports, etc.

Corporate office key holder

Employment 8/2010-12/2010 Information Technology Support

History Specialist

KEMRON Environmental Services, Inc.

Atlanta, GA

2005-2010 Information Technology Support Specialist

Carlock, Copeland & Stair, LLP

Atlanta, GA

1997-2005 IT/MIS Administrator/Manager

Barry Menswear Retail and Manufacturing

Chamblee, GA

Education Southern Technical College

Monroe, LA

Contact this candidate