Customer Service Representative
Resume:
Phoenix, Az *****
**********@*****.***
Sarah Cordova
**/**/**** – 09/05/2011
Cable One
Daily job activities included but not limited to answering inbound calls from customers and prospective customers
In regards to their questions about products, pricing and service areas. As well gave exact billing info such as due dates,
Balance in full, past due amounts, billing cycle info and what charges were for. With existing customers gave all and any
Upgrade info that they may benefit from. Set up trouble calls for technicians to handle issues that surpassed our trouble
Shooting and spoke with dispatch team to coordinate earlier appointments and to fit in emergency calls. Various systems
That were used were lotus notes, Cable Data, Remedy and windows xp and other windows programs.
02/16/2010 – 01/26/2011
Freedom Debt Relief
Daily activities include answering inbound calls from clients requesting various information about accounts with us and activities
including the negotiations of their accounts. As well as using computer programs to research issues and modify clients files.
Daily activities alos include making outbound courtesy calls to clients, following up with issues, email support,processing
faxes,contacting creditors and various other duties.
09/05/08 – 01/15/09 City Of Phoenix
Water Department Customer Service Represenitive
Daily activities included but not limited
to, Answer inbound calls from customers inquiring about
Water consumption, billing statements and
charges, water conservation, collections, and general
Questions about water usage and other info.
Worked with computer software such as lotus notes,
Microsoft word,outlook,and spreadsheets,
windows, and several internet state and government sites.
04/11/07 – 6/12/08 Chas Roberts Air Conditioning Phoenix, Az
Customer Service Represenative
Answer inbound calls and direct to proper
department. Schedule, cancel and switch appointments
Set by customers as well.
Work with homebuilders and homeowners to get issues resolved. Update
System and make aware of customers parts on order and build
relationships and trust with both.
Use of microsft, word, spreadsheet, excel and basic internet as well.
02/06-08/06 E4E Technical Support Tempe, AZ
Customer Relations Representative
Answer and direct customer calls regarding computer
firewall product issues to appropriate technician level.
Ability to make quick and responsive answers, and the
knowledge to judge the priority of call and the support
level needed for the customer’s problem.
Worked with Microsoft Windows and Outlook, Siebel, and
Ipro software applications as well as using other computer skills.
07/05-02/06 Docutrak Phoenix, AZ
Document Processing and Assembly Clerk
Duties included assembling records and copying them.
Also responsible for labeling and paginating the assembled
records to the client’s detailed specifications.
Worked with personal computer and assembly material.
Everyday experience with Microsoft Word and document
scanning program. Scanned and adjusted records to be put
online, and printed out field scans for verification.
05/04-12/04 Phase 2 Solutions Phoenix, AZ
Inbound Customer Service Representative
Part of newly opened call center in Phoenix.
Handled inbound call in regard to questions about upgrades,
credit and troubleshooting. Technical experience with cell
phone and simm card products. Experience with technical
and common knowledge of phones and inside and outside attachment devices.
11/02-04/04 Phoenix Micrographics Inc. Phoenix, AZ
Microfilm Technician
Filmed documents for hospital, legal and mortgage title
companies. Duplicated detailed information onto CD’s and
microfiche. Inspected and processed microfilm to ensure accuracy and clarity of print.
10/00-1002 MCI Worldcom Phoenix, AZ
Sales and Customer Service Representative
Promote and sell new products to fit
customer’s requirements. Meet daily and monthly fixed selling quotas.
Answer and research customer’s questions as needed.
07/99–10/00 Ipro Inc. Phoenix, AZ
Document Coding Clerk
Filmed, duplicated and indexed documents for future
reference mainly by law office customers.
Used document scanners and associated
software. Prepped documents for scanning and coding.
07/97–06/99 America’s Original Sports Bar Phoenix, AZ
Cashier/Customer Service
Greeted customers and collected cover
charge. Reviewed customers’ identification to verify age.
Answered phones, filed records and worked
with touch screen computer to process transactions.
Education
Camelback High School Graduated 1998
Phoenix, Arizona 85012
References:
William J Rodes 602-***-****
Personal reference
Shannon Escoto 602-***-****
CSR Supervisor Phase 2
Tina Halverson 623-***-****
CSR Supervisor
Contact this candidate