Sales Customer Service
Resume:
DANIELLE N. SCHIERING
CLEVELAND, OH 44113
********.*.*********@*****.***
PROFILE:
Seasoned Human Resources Manager with an expertise in recruiting, hiring, training, staffing, and developing successful teams.
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Store Management Diversity Recruiter Marketing Director
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Staffing Expert Onboarding Coach Claims Investigator
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District Training Captain Engagement Specialist Volunteer Event Coordinator
EDUCATION: Amberton University, Distance Learning Graduation Anticipated: 2013
Master of Science in Human Relations and Business
Ohio University, Athens, Ohio Degree Granted: 2006
Bachelor of Science in Human and Consumer Sciences
RELATED WORK EXPERIENCE:
JCPenney, Mentor, Ohio
Store Engagement Manager, 05/11-Present
• Drive $37M Annually in sales and profit through Associates by coordinating sourcing and selection process
• Increased New Hire Survey results from 99.05% to 99.44% positive onboarding experiences and excellent orientations
• Diversity Recruitment Champion for Cleveland District; 2 Managers interviewing during tenure
• Directed initiative to achieve 98.59% participation in Associate Survey beating Company average of 91.27%
• Increased incident-free days from 15 days to 45+ days within two months of employment
• Control key scheduling levers to support the optimization of scheduling process for over 200 associates
• Influence metrics of Human Resources including Associate and Customer Engagement Scores
• Responsible for effectively coordinating MOD program for over 20 Supervisors and Managers to achieve financial goals
• Ensure Managers are adequately trained in relevant federal, state, and local employment laws
• Coach Supervisors to drive performance standards to meet top quartile of expectations set forth by Company
• Encourage Commissioned Associates to achieve productivity standards through coaching and recognition
• Organize all volunteer and marketing events including leading United Way ‘Giving Together’ Campaign
• Work with HR regulations such as LOA, FMLA, ADA, and ensure EOE practices are enforced
• Lead a compliance culture to mitigate legal risk and take action appropriately by partnering with Corporate HR Managers
• Established ‘Traveling Trophy’ for Top Performing Customer Service Division to stimulate Store engagement
• Created Best Practice of ‘Swap Shift’ to promote communication amongst Associates reducing attendance disputes by half
• Assembled Engagement Team to encourage teamwork and collaboration to drive Customer First Scores to 70%
• Developed “A Penney for your Thoughts” Monthly JCPenney Magazine
Target, Cincinnati & Cleveland, Ohio
Executive Team Leader- Guest Experience and Sales Floor, 06/07-05/11
• Trained and coached Executive Interns to become Executive Team Leaders of Guest Experience and Sales Floor
• Handled claims dealing with LOA, ADA, HIPAA, and resolved Labor and Union activity
• 2011 District Captain of Guest Experience and Store Assessment Captain; Awarded ‘Green’ results
• Recognized as ‘Top Performer’ for 4th Quarter District-Wide
• Directed Target’s Take Care of Education (TCOE) Program and managed $1,500 in donations at store level
• Held position of Group Merchandising Leader (GML) for Target in Cincinnati, Ohio
• Innovated current strategies used in maintaining passing scores for food service management
• Organized interview agendas, delivered job offers, and participated in orientations for new team members
• Managed and educated team members by delivering significant and meaningful feedback on performance
• Performed responsibilities of leading a diverse team, driving sales, and delegating tasks and assignments
The Limited, Cincinnati, Ohio
Sales Lead, Full-time Sales Associate, 12/06-06/07
• Invited to meet with Corporate Executives at Home Office to prepare Brand Guides for The Limited
• Developed strong relationships with District Managers; Requested to work in several stores to lead company directives
• Organized ‘The Giving Tree’ charity drive for YWCA Women’s’ Shelter for all Limited Brand stores in Cincinnati area
• Earned prestigious awards for exceeding sales and management goals
• Sustained a 95% rate of achieving sale segments by effectively delegating assignments and managing merchandise flow
PROFICIENCIES: Microsoft Office Suite, Adobe Photoshop, Max and JTime Scheduling Systems, SPSS
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