Manager Customer Service
Resume:
MITESH K PATEL
**** * *** ***** ******, Apt # ***
Tucson, AZ 85704
Phone: 520-***-****
Mobile: 520-***-****
Email Id: *******.*****@*****.**.**
PERSONAL STATEMENT
I am a sincere, loyal, and very dedicated individual having ambition to
succeed in healthcare management environment. I am seeking a position
where I can develop and excel while giving my best to an employer.
EDUCATION
Master of Business Administration
(Aug 2009 - May 2011)
University of Phoenix, Tucson, Arizona.
MBA with concentration in Health Care Administration with GPA: 3.77
Bachelor of Engineering
(July 1996 - May 2001)
Maharaja Sayajirao University of Baroda, Baroda, India.
Bachelor of Textile Engineering with GPA: 3.42
EMPLOYMENT HISTORY
Senior Certified Pharmacy Technician
(Sept 2007 - Present)
Walgreens Pharmacy, Tucson, Arizona.
In accordance with state and federal regulations as well as company
policies and procedures, assist the pharmacist, under direct supervision,
in the practice of pharmacy.
Maintain computer records for drug inventory, prescriptions and drug
interactions.
Maintain Electronic Health Records (EHR) of the patients details, the
medicines offered to them, and the billing transaction details.
Maintain the cleanliness and safety at work environment.
Maintain the order of the medicines and verifying validity of the stored
medicines.
Communicate with the administrative personnel, nurses and physicians.
Schedule pharmacy staff and maintain drug inventory according to the budget
given on monthly basis.
Promote company's product, sales, and brand image.
Train and supervise new pharmacy technicians and students.
Achievements:
Recently promoted to the Senior Certified Pharmacy Technician position.
Recognized for providing best customer service.
MITESH K PATEL
Phone: 520-***-****
Mobile: 520-***-****
Email Id: *******.*****@*****.**.**
Certification:
Certified Pharmacy Technician from Pharmacy Technician Certification Board
(PTCB).
Manufacturing Manager
(Nov 2001 - May 2007)
The Arvind Mills, Ltd, Ahmedabad, India.
As a manufacturing manager, directed and guided labors to productivity and
service quality.
Monitored up to 85 workers performance for compliance with policies and
attainment of performance objectives, pursuing disciplinary remedies when
requires.
Reviewed production requirement and daily production level, quickly
resolving issues that contribute to production shortages to ensure that
production are met.
Championed work place health and safety of ensuring safe environment by
raising awareness of compliance.
Prepared production plan including budgeting, materials timelines,
scheduling and worker resources allocating.
Participated in department recruitment and employees performance
management.
Trained newly hired employees.
Achievements:
In role of Manufacturing Manager, ranked first for two years as best
performer.
Relied upon to train newly hired employees.
PROFESSIONAL SKILLS
Excellent communication, time management, and interpersonal skills.
Excellent customer service skills and ready to help any time.
Able to take quick decisions and solve problems.
Able to work independently and under pressure also.
Excellent knowledge of health care operations, engineering techniques,
budget preparation, billing process, report generation, and process
improvements.
Able to motivate and develop a successful team, manage conflict and provide
performance feedback to employees.
Computer Skills:
MS Word, Excel, Access, Outlook, SIMS (Strategic Inventory Management
System), and experience with Electronic Health Records (EHR).
MITESH K PATEL
Phone: 520-***-****
Mobile: 520-***-****
Email Id: *******.*****@*****.**.**
Other Skills:
Proficient in Hindi, Gujarati, and English languages.
Typing Speed 43 WPM
REFERENCE
Justin Clark, Pharmacy Manager.
Walgreens Pharmacy
1415 W River Road,
Tucson, AZ 85704
Deepak Pandya, Department Manager.
The Arvind Mills, Ltd
Naroda Road, Ahmedabad.
Gujarat, India 380025
(011)917***********
Armando Garcia, Pharmacy Manager.
Walgreens Pharmacy
12050 N Dove Mountain Blvd.
Marana, AZ 85658
Anita Azimi, Staff Pharmacist.
Walgreens Pharmacy
1415 W River Road,
Tucson, AZ 85704
Contact this candidate