Customer Service Sales

Victoria L. Episcopio

** ****** ****- ****** ******, NY 10305

347-***-**** - *************@***.***

To bring to your company enthusiasm, dedication, responsibility, and good

work ethic, combined with a desire to utilize my skills obtained through

experience in the following areas: management, strategic planning and

execution, organization and customer service.

Professional Experience

Coach Inc.

Staten Island, New York

October 2006-September 2010

Stock Supervisor/Sales Associate

Responsible for the operational functions of the $5.2 million location,

including inventory management, supply ordering and visual standards.

. In charge of daily responsibilities and procedures to ensure the

store's stockroom runs at an efficient pace at the $5.2 million

location.

. Ensures that all current product is displayed promptly on sales floor

and replenished when necessary.

. Directs the transfer and return of merchandise that is no longer

current to store standards or not carried at location.

. Orders supplies to ensure store is stocked to Company standards.

. Prepares and sets merchandise on sales floor for monthly floor sets

that correspond with the Company Visual Merchandising Guide.

. Strong knowledge in FedEx computer shipping system.

. Ensure Developmental plans are in place for all team members, action

steps are monitored and followed up in a timely manner.

. Handles office duties for store: faxing, e-mails, scheduling and

customer service inquires.

. Present all Operations information at weekly management meetings.

. Assisted customers in the purchase of coach products

. Maintained store goals, KPIS and represented the coach brand and

reputation

. Knowledge of Microsoft Word, Excel and Internet.

Tanning Garden

Staten Island, New York

June 2005-Present

Manager

. Responsible for overseeing the work of eight employees and

delivering mid year and end of year performance review to

associates.

. Ensuring customer service was up to business standards

. Responsible for all orders and transfers of business products

. Responsible for development of all advertisements, promotions, and

events.

. Maintaining a salon friendly atmosphere as well as the upkeep and

cleanliness of salon

Michael Kors

Staten Island, New York

September 2010- Present

Visual Assistant/ Sales Associate

. Provide upstanding customer service and needs on a daily basis

. Responsible for overseeing the watch department of the store

. Assisted in the preparation and setup for every floorset and help

maintain Michael Kors visual merchandising standards

. Ensure the Michael Kors name and brand is represented

. Establish a longstanding relationship with customers to utilize in

client books

. Responsible for clienteling, booking appointments, and following up

after the sale on a daily basis

. Responsible for meeting daily, weekly, monthly, and yearly store and

company goals and KPI'S

Education

St. Joseph Hill Academy

September 2001-June 2005

Staten Island, New York

. Advanced Regents Diploma

. Presidents Award for Service 2004, 2005

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