Customer Service Manager

Leonora Jean Q. Lujan *******.*****@*****.***

***** ********* ***** *** *****, TX 77357

Primary: 210-***-**** Alternate: 210-***-****

Career Objective

I am seeking the opportunity to develop and expand my skills, knowledge, and experience in

today’s workforce. I am eager to learn and open to tackling a range of tasks. My areas of

strength are Personnel Management/Human Resource, Office Administration, and Physical

Security. My expected rate of pay is within the range of $13.00 - $16.00 (hourly); but able to

negotiate.

Education

• University of Maryland, Criminal Justice (No degree acquired)

• City Colleges of Chicago, Criminal Justice (transferred)

• Simon Sanchez High, General Diploma

Employment

• Lee Michaels Fine Jewelry – Office Manager/Bookkeeper

03/2011 to 07/2011

Responsible for designing and implementing office polices, standards, and procedures;

organizing office operations; preparing timesheets; controlling correspondences-incoming

and outgoing; office supply maintenance; merchandise receiving and transfers-inventory

control; providing customer support and relations in the absence of the store manager;

personnel benefits and compensation procedures; Accounts Payable/Receivable; and

general office duties.

Actively sought employment – 12/2010 to 03/2011

o

• Habitat for Humanity of Guam – Office Manager

04/2010 to 11/2010

Responsible for organizing and coordinating office policies and procedures to ensure the

Organization’s effectiveness and efficiency, provide administrative and clerical support to the

Executive Director and the President of the Board; and general office duties.

• DZSP 21 LLC – General Clerk IV

11/2009 to 03/2010

Responsible for employee payroll and timekeeping; employee training & certification

scheduling and updating; employee services; Quality Assurance & Inspection reports;

maintaining and updating necessary technical manuals; and general office duties.

Actively sought employment – 09/2009 to 11/2009

o

Medical Treatment/Recovery – 08/2009 to 09/2009

o

• Department of the Army – Human Resource Administrator

03/2008 to 07/2009

Responsible for recruiting and staffing; performance tracking; employee orientation,

development, and training; recordkeeping; employee services; and general office duties.

Actively sought employment – 02/2008 to 03/2008

o

• Office of the Attorney General of Guam – Executive Assistant

12/2005 to 01/2008

Performed administrative duties for the Attorney General; responsible for screening calls

and visits; arranged travel and meetings; prepared reports and financial data; utilized

computer and internet for research and information gathering; coordinated various outreach

programs; and general office duties.

• Guam Army National Guard – Human Resource Administrator (Part-Time)

03/2005 to 03/2007

Responsible for maintaining personnel information files and supporting documentations;

prepared forms and correspondence in draft and final copy; posted changes to regulations

and other publications; and general office duties.

Actively sought employment – 07/2005 to 12/2005

o

• Modern International Inc. – Project Coordinator

04/2003 to 06/2005

Coordinated presentations; drafted and prepared reports for bids; coordinated material and

supply requests from site managers; researched and presented possible projects; and

general office duties.

Actively sought employment – 03/2003 to 04/2003

o

• United States Army – Human Resource Administrator/Customer Service

Specialist/Data Entry Specialist

09/1996 to 02/2003

Responsible for maintaining personnel information files and supporting documentations;

prepared forms and correspondence in draft and final copy; posted changes to regulations

and other publications; provided customer service functions and relations; entered data into

computer or onto magnetic tape or disk; compared data entered with source documents,

corrected incorrect entries; compiled, sorted, and verified accuracy of data; maintained and

filed records of work completed; maintained information data systems; and general office

duties.

Software/Programs

Proficient in Microsoft Office programs (Word, Excel, PowerPoint, Database, Outlook),

Peachtree Database, Deltek Timekeeping, Costpoint Solutions Software, ASC POS

Systems, and Open Office Software Programs (Writer, Impress, Base, Calc, and Draw).

Additional Training

Accounts Receivable/Payable Training (06/2011); Inventory Management (05/2011);

Personnel Payroll/Benefits/Compensation (05/2011); Supervisor Development Course

(09/2002); Manager Development Course (09/2002); Instructor Course (07/2001); Personnel

Actions Officer Development Course (09/1999); Physical Security Course (09/1999); Civil

Disturbance Control Course (09/1999); Basic Computer Troubleshooting Course (01/1999)

Affiliations

• Association of the United States Army, Member since 2001

• United States Army/Guam Army National Guard, Veteran

• Distributive Education Clubs of America, Member since 1993; Guam Chapter President, 1995

References

References available upon request.

Contact this candidate