Customer Service Technician

_____________________________________________________________

Sylvia Y. Del Angel

916-***-**** (Cell)

916-***-**** (home)

*********@***.***

________________________________________________________________________

OBJECTIVE

To obtain a challenging position that will enhance my abilities for

professional and personal growth.

EDUCATION

. Master's in Education, August 2010-May 2011, University of Phoenix

(Unfinished)

. Industrial/Organizational Psychology through UOP, July 2009-October

2009

. Bachelors of Science, August 2007, University Of Maryland University

College

. Associates Degree in Histological Technology, May 2005, Community

College of the Air Force

. Bachelors of General Studies, October 2001-Present, University of

Nebraska at Omaha Continuing Studies

. Certificate of Completion for Histology, September 2001, Tri-Service

School of Histology at the Armed Forces Institute of Pathology

. Certificate in Air Force Personal Fitness Training, June 2005, Andrews

Air Force Base, MD

SKILLS

. Fluent in Spanish

. Customer Service

. Microsoft Word

. Excel

HONORS AND AWARDS

. Joint Service Achievement Medal, 2006 Competed with other personnel

for Employee of the year

. Air Force Achievement Medal, 2005 Outstanding Performance in last

Command

. Air Force Good Conduct Medal, 2003 Awarded for superior performance

overall

. Joint Service Achievement Medal, 2001 Exemplary Performance in

assisting the Armed Forces Medical Examiners for September 11, 2001

. Earned the outstanding employee award, for the quarter

. Competed with other military employees over a review and question

board, and won the annual leadership award for the Armed Forces

Institute of Pathology, Walter Reed Army Medical Center

. Competed with other military employees over a review and question

board, and won the annual leadership award for the Armed Forces

Institute of Pathology

TRAINING

. Fire and Safety

. Chemical Hygiene/Personal Protective Equipment

. Chemical Hazards

. Handling of Biohazardous, infectious, and non infectious

specimens for diagnostic consultation :Hepatitis,

Acquired Immune Deficiency Syndrome (AIDS), Creutzfeldt-

Jakob Disease, tuberculosis

. Hazardous Waste Disposal

. Disposal of Sharp objects, syringes, and glass

. The Health Insurance Portability and Accountability Act

(HIPPA)

. Ethics

. CPR and First Aid

Volunteer Information

Ryukyu Middle School, Okinawa, Japan, August 2010-May 2011, 100 hours

EMPLOYMENT HISTORY

Biopsy Diagnostics, Ridgeland, SC, October 2007-May 2009

PRN, Histotechnology Technician

. Responsible for embedding and cutting

. Rotated between loading slides into Ventana Stainer for IHC

Armed Forces Institute of Pathology, Washington DC, January 2007-July 2007

Full time, Histotechnology Technician

. Learned some PCR techniques and assisted with a project that included

swine flu specimens

National Institute of Health, Bethesda, MD, October 2006-January 2007

Part time (2nd Job), Histotechnology Technician

. Cut Methacrylate sections

. Prepared glass blades for sectioning

. Responsible for demonstrating an open optic nerve on all eye sections

Sibley Memorial Hospital, Washington, DC, July 2006-January 2007

Medical Laboratory Technician

. Full time employee responsible for routine embedding, cutting,

Immunohistochemistry (IHC), and special staining

. Prepared and stained all Cytology Specimens

. Assisted supervisor in making lab changes that sped up turn around

time as well as reduce errors

. Assisted Pathologist in Grossing

. Implemented new changes in laboratory for Hazardous Waste disposal

. Fulfilled training with Dako Stainer for IHC

. Changed appropriate stain lines when needed or when scheduled

. Ability to work in all sections of the lab when times where crucial

Armed Forces Institute of Pathology, Washington DC, June 2004-June 2006

United States Air Force (change of place of duty)

Histotechnology Technician, E-5, SSGT USAF

Supervisor, Special Stain Department, Myra Grant-Miller, (202)782-

2716

. Assisted in improving Air Force Manual: determining the job training

strength, stamina, and aptitude requirements for career field

classification

. Spearheaded training for Histology Students in Special Stains

. Reduced material costs by implementing new ideas in saving certain

staining solutions for more than one use

. Maintained accountability of record keeping, quality control, and

inventory of the histology lab

. Assisted Armed Forces Medical Examiners in Dover Delaware with

Autopsies

. Performed variety of special stains which included Masson Trichrome,

Retic, Fontana Masson, Steiner, Grocott's Methenamine Silver Nitrate,

Acid Fast Bacilli, Congo Red, AMP, Rhodanine, and a variety of others

. Ensured proper stains were prepared by checking the control slide for

accuracy

. Contributed to areas not specific to the laboratory which included

acquisitions in data entry

. Collaborated in preparation of the lab for the College of American

Pathologist inspection

. Trained new employees in all basic histology areas

. Demonstrated abilities to multi-task in all histological areas at all

times

. Broadened different possibilities to save money for usage of daily

supplies

. Fulfilled training on Ventana and Artisan Machinery for Special Stains

. Hazardous Waste Management

. Blood borne Pathogens Course

. Airman Leadership School, Provided thorough regulations on supervising

young troops

Ehrling Berquist Hospital, Offutt Air Force Base, Nebraska, October 2001-

May 2004

United States Air Force

Histotechnology Technician, E-4, Supervisor, 402-***-****,

. Full time worker that worked on most histology areas including

grossing assistance

. When necessary, Multi-tasked in histology lab when no one was

available, in addition to quick turn around time with frozen sections

. Trained new employees in embedding, cutting, staining, and

preparations of tissue samples

. Organized and completed a fund raiser for the National Heart

Association

. Member of hospital security team, and man power team

. Actively Participated in the Airman Advisory Council with a position

of Secretary

. Master of Ceremony for Airman recognition events

. Selected to Brief Significant Personnel with Important Routine

Hospital Information

. Helped Cytology Department Run urine Cytospins, blood smears for diff

quick, and other necessary preparations

Washington Adventist Hospital, Takoma Park, Maryland, August 2004-May 2005

(2nd Job)

. Part time shift worker that was responsible for cutting and embedding

a variety of biopsies

The Nebraska Medical Center, Omaha, Nebraska, Nov 2003-May 2004

PRN (2nd Job)

. Weekend shift worker that concentrated on completing all rush biopsies

cases, and all embedding, which included all tissue types that

included bone marrow, brain, and nephros

. Accomplished embedding, cutting, staining and delivery of more than100

blocks alone

. Ran Urgent biopsies, embedded, stained and personally delivered to

Pathologist for review

. Performed QC and made sure all tissue processors were loaded and

running

CLEARANCE

. Secret

References

Available Upon Request.

Contact this candidate