Medical Customer Service

HARAKA NIKOLE JENKINS

**** ******* **** *****

Jacksonville, Florida 32218

904-***-**** (H) 904-***-****(C)

*************@*****.***

Objective: I am aspired for obtaining a customer service position

where my commitment and experience will be used and progressed.

EXPERIENCE:

HIPPA Compliance and Knowledgeable

Ability to code diagnosis and procedures proficiently (ICD 9, CPT,

HCPCS

Submission of Insurance claims Medicaid, Medicare and other

private insurance companies

CMS 1500 and UB 92 Claim form preparation

EOB interpretation

In depth Knowledge of billing procedures

Ability to post medical bill payments from all insurance and self

pay, Law and Ethics and Anatomy & Physiology

Computer knowledge: Switchboard, Microsoft Office Suite, Lotus

Works,

Windows XP, Fast Track, IDX, All Scripts, Medical Terminology,

Computerized Billing.

Proficient in data entry: Ten Key, Medical Manger, Keyboarding

skills and Computerized Medical Office (MOSS), typing 45wpm.

EMPLOYMENT HISTORY:

January 2008 March 2011 North West Jacksonville Pediatrics

Jacksonville Fl. (Dr. C.B.McCintosh)

Manage a medical front desk in areas of manual and computerized

•

scheduling, billing, and medical/insurance records management,

including major carriers and Medicaid.

Process an average of 500 patients on a weekly basis for a fast paced

•

general practice.

Schedule patients' medical screenings and following up to obtain

•

results.

Coordinate daily pharmaceutical related matters to verify and

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expedite a high volume of prescription orders.

Obtain medical transcriptions from physicians and

•

collecting/processing patients' co payments at close of day.

Administrated patients’ vital signs and followed up with timely and

•

accurate charting procedures.

March 2007 November 2007 All Medical Staffing, Jacksonville, Fl

Completed patient intake from outside referral sources and enrollment

specialist.

Scheduled appointments for patients according to established

•

procedures.

Collected and posted fees according to protocol; prepared and

•

balanced daily financial registers and submitted all forms and fees to

the fiscal department.

• Maintained and reported statistics as required. Maintained forms and

office supplies required for front desk activities.

• Secured the building at the close of each working day and performed

loss prevention activities.

• Daily responsibilities included assuring the readiness of the

reception area, opening the building at the designated time and having

all front desk services fully operational at the start of business hours.

•

October 2003 – March 2007 Kelly Services, Jacksonville, and Fl

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Performed data entry, responded to inbound calls for Worker’s

Compensation patients

Averaging 90 calls per day and provided care for Medicare, Medicaid

anTricare

Investigate Worker’s Compensation cases to determine validity. Referred

suspected fraudulent cases for further investigation

November 2000 – June 2001 Phillips Mortuary, Jacksonville, FL

Managed high volume client documentation by sorting, filing, preparing

official certifications

February 1999 – October 2000 Hampton Inn Airport, Jacksonville, FL

Night Auditor and Front Desk Assistant

EDUCATION:

First Coast High School Jacksonville, FL 08/94 06/97

Atlanta Job Corps Center Business Administration, Atlanta, GA. 06/01

10/03

Medical Assistant Program, Advanced Career Training, Jacksonville,

FL.11/06 03/07

Medical and Billing and Insurance Coding, Advanced Career Training,

Jacksonville, Fl 12/07 12/08

Criminal Justice and Investigation, U.E.I., United Education Institute

Jacksonville, Fl 02/11 present

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