Customer Service Engineer

Professional Objective

To secure a position as a technician with a dynamic company that will

utilize my broad knowledge in printer and computer repair.

Education

CEI College, Anaheim, CA

Associate of Science Degree Computer Information Technology

Summary of Technical skills

o Practical hand-on experience with most all classes of printers & PC

compatible computer system.

o Technical knowledge and workplace experience with off-the-shelf

application as well as company specific and proprietary software

packages.

o Strong analytical abilities, including diagnosis, troubleshooting

and problem solving.

o Excellent interpersonal and communication skills. Relates easily

and well with management, staff and public. Experienced with

training and supervising personnel. Excellent customer service

skills.

Work History

Royce Digital System Inc, June, 2008-Present date

Irvine, CA

Field Service Engineer

Duties involve repairs of laser printers both mono and color laser,

multifunction printer, scanner printer, copiers, label printer.

Kyocera, Lexmark, HP, Xerox, Zebra.

Certified in all of the following printers:

Kyocera Lexmark

Fs-3830 T64x E35x

Fs-1920 X64x C53x

Fs-4000 X94x

Logical Maintenance Solutions Inc, Jan, 2002-June,

2008 Irvine, CA

Printer and Computer Repair Technician

Duties involved repair of dot matrix and laser printers, fax machine,

scanner printers. Also repair and assembly of Compaq desk pro PC, Dell

PC and all other PC clones.

CEI College, Jul, 1999-Dec, 2001

Anaheim, CA

Network Assistant intern

Duties involved assisting the assembly of computers and setting up a

network of up to a hundred users and installing Hubbell permissive

wiring.

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