Customer Service Manager
Resume:
Jamie K. Jeffery
Medical Office Manager
My qualifications:
Associates Degree in Medical Office Management
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Prior Active duty Marine managed over 200 Marines at one time.
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Specializing in leading, supervising and motivating individuals.
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Jamie K. Jeffery
1900 Bashford Manor Lane Louisville, KY 402**-***-*** 9416 **********@********.***
Medical Office Manager
OBJECTIVE
Dedicated and technically skilled business professional with a versatile administrative support skill set developed
through experience as a secretary, administrative assistant, customer service representative and supervisor.
Motivated to educate, manage and supervise individuals who appreciate and honor the need for patient care.
Key Skills
Office Management Report & Document Records Management
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Preparation
Teambuilding & Specialized in Microsoft
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Supervision Meeting & Event Planning Word
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Staff Development & Accounts Payable/Receivable Specialized in Microsoft
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Training PowerPoint
Bookkeeping & Payroll
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Policies & Procedures Specialized in Microsoft
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Outstanding Customer Service
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Manuals Excel
Skills
Proficient at Conflict
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Resolution
Experience
USMC/ 2nd Medical Battalion, Camp Lejeune, NC 2003 to 2007
Office Manager, 2004 to 2007
Secretary, 2004 to 2007
Knowledge of Medical Records Management 2005 to present
Repeatedly promoted during 4 year contract in the United States Marine Corp, assigned to 2nd Medical Battalion
culminating in current responsibility for coordinating all office functions and supervising a team of 6
administrative professionals. While preparing and distributing all the required paperwork for over 3000 Marines
and Sailors.
Results:
Created and developed an enhanced workflow excel worksheet that possessed personal information for
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3000 Marines and Naval corpsmen.
Maintained a supply budget of 200,000 dollars for entire Battalion.
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Created and coordinated a training program that brought Battalion fitness scores up by 45%
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Direct support of the Battalion Commanding Officer and the Battalion Executive Officer.
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PRC Inc./Direct TV, Jacksonville, NC
Customer Service Representative/Sales Representative, 2007 to 2008
Served as a Customer Service and Sales representative and was offered a job to another department because of
sales percentages in the first three months.
Results:
Selected out of 50 applicants due to outgoing attitude.
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Assisted in sales of over 1500 a week.
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Direct Sales Rep. of the number 1 satellite company in the world. Was recognized as sales rep of the
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month first month on the job.
Quickly became a trusted assistant to the company president, executive staff and office manager and
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earned a reputation for maintaining a positive attitude and producing high quality work.
Education
Central High Magnet Career Academy, Louisville, KY 2000 2003
Academic Diploma
Sullivan University, Louisville, KY 2009 2011
Associates in Applied Science
Major:
Medical Office Management
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