Manager Management

Patrick Dalzell

*** **** **** ******* **** . Atlanta, Georgia 30306 . 404-***-**** .

***@****.***

Summary

IT/Operational Systems Manager with 10 years of focused data warehouse/IT

experience and over 15 years of technology startup experience. Broad-

minded and successful information technology management professional

seeking Director/VP level position. Ability to deliver complex back office

IT infrastructure and services, as well as the application development

expertise to enhance and support them. Credibility as a strategist skilled

in managing business intelligence, systems integrations, analysis and

design, application and product development, project management,

requirements gathering and vendor management.

Core Competencies

Back Office System Design and Strategic Planning and Analysis

Implementation

Application Development Management Technology Assessments/Roadmap

Infrastructure and Systems Integration Team Leadership and Motivation

Professional Experience

Senior Manager - IT, Firethorn, LLC/Qualcomm, Atlanta, GA 2006 - 2011

Defined and implemented overall back-office strategy for Firethorn's Mobile

Banking and Swagg applications. Managed back office IT integration efforts

during the company's acquisition by Qualcomm. Planned, defined,

implemented and supported data warehouse, billing, Salesforce.com, and

marketing support systems. Responsible for development and management of

business continuity/disaster recovery plan. Key Achievements:

Developed data warehouse and a billing system using free software that

contains close to a billion rows of data, providing timely reporting and

billing to partners and internal customers in a variety of formats.

Oversaw and successfully managed the ongoing enhancements and evolution of

the data warehouse and business intelligence applications.

Led an EDW redesign of the legacy system to Oracle, Cognos and real time

data updates.

Developed and oversaw implementation of an IT strategy that retains

flexibility in the face of market demands and product requirements.

Managed a budget of $5M/year and 18 employees including system analysts,

project managers, developers, and system architects using full time as well

as onshore and offshore contractors.

Senior Manager - Wireless Operations, EarthLink/Helio, Atlanta, GA 2001 -

2006

Defined and implemented overall back-office strategy for EarthLink Wireless

to expand capability and reliability of operation support systems (OSS)

including data warehousing and billing. Managed systems infrastructure

projects to support wireless voice and data product launches; directed all

project phases including definition, sourcing and implementation. Led

system enhancement projects, oversaw technology migrations and

integrations, and supported business administration functions. Developed

backup plans, disaster recovery procedures, code management and

intellectual property protection strategies. Key Achievements:

Served on task force during operational planning phase of $440M mobile

virtual network operation (MVNO) joint venture, Helio.

Oversaw definition-of-scope, requirements analysis and project planning

activities for $25M back-office/OSS architecture for wireless data and

voice subscribers of Helio.

Selected third party application and services providers, led contract

negotiations, and coordinated systems integration and development

activities for those systems.

Managed two customer/product integrations of more than 50,000 subscribers

and planned two acquisition migrations with over 150,000 aggregate

subscribers.

Developed process automation and functional enhancements targeted towards

cost reduction, revenue generation, and product improvements in business

administration functions including; reporting, billing, eCommerce, payment

processing, provisioning/activation, fulfillment, fraud management, usage,

rating, troubleshooting and invoicing.

Chief Technology Officer, iWillGrow, L.L.C., Atlanta, GA 2000 - 2001

Managed all internal and external technology and information systems

planning, resource allocation, development and implementation for

registered investment advising firm. Designed, installed and maintained

scalable information and account management technologies including Web

sites, LAN, workstations, databases, email, security/virus protection and

telecommunications. Negotiated contracts and managed vendor relationships.

Key Achievements:

Developed proprietary software including financial calculators and Client

Profile interface providing immediate, online mutual fund recommendations.

Created data warehouse to generate all Securities and Exchange Commission

(SEC) compliance documentation on-demand.

Built secure systems network architecture (SNA) connection for client data

transmission.

ADSL Product Manager, MindSpring/EarthLink, Atlanta, GA 1998 - 2000

Oversaw cross-functional and geographically separated team of 25 while

directing product development lifecycle for MindSpring's first broadband

product, ADSL. Defined product features and requirements including initial

architecture development while balancing needs of all stakeholders

including customers, call centers, technical teams, accounting specialists

and executive managers. Led contract negotiations with incumbent local

exchange carriers (ILECs) and competitive local exchange carriers (CLECs).

Key Achievements:

Introduced ADSL product on-time and under budget.

Grew customer numbers from zero to 100,000 in 9 U.S. cities in less than 9

months.

Increased and maintained exemplary customer satisfaction as rated through

dslreports.com.

Business Services Support Manager, MindSpring, Atlanta, GA 1996 - 1998

Supported all virtual Web hosting, ISDN and dedicated connection customers

for communications technology company. Supervised team of UNIX system

administrators, managers and technical support representatives. Key

Achievements:

Managed departmental growth from two to more than 40 technical support

representatives located at three sites operating 24 hours per day while

client base grew from 1,500 to over 100K.

Introduced tailored support representative metrics that increased client

satisfaction 35% while lowering support costs per client 40%.

Education

Bachelor of Arts - Economics, 1990

University of North Carolina, Chapel Hill, NC

Contact this candidate