Customer Service Assistant

Kimberly Edwards

*** ** **** **. #*** ? Port Saint Lucie, FL 34986 ? 772-***-****

**********@*****.***

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Highly motivated and results driven professional with extensive experience

in client and public relations, organizational management, and business

development.

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Summary of Qualifications

Organization and Follow-through Client Focused

Team Player

Strong Analytical and Problem Solving skills Attention to

Detail

Strong Communication skills Strong Technological

skills

Proficient in Micosoft Word, Excel, Power Point, and Publisher

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Professional Experience

St. LucieCounty School District- Port St. Lucie, FL

2008 - 2011

Dean's Clerk, August - Present

Responsible for a variety of clerical tasks such as the gathering and

distribution of information, generating reports, maintaining files, setting

appointments and answering phone calls. Creating and publishing a weekly

newsletter.

St. Lucie County School District - Port St. Lucie, FL

2008

Communications Specialist, January - August

Assisted the Director of Communications in creating and implementing the

district's communication and information services designed to inform staff

and the general public about the school and the district. Assisted in

coordinating special events and programs of district activities. Scheduling

and producing public information programming on the district's cablecast

channels.

Salvation Army - Stuart, FL 2006-

2008

Resource Development Director/Office Assistant, November-January

Promoted to Resource Development Director and continued to perform office

assistant duties. Served as a liason between newspapers, radio and other

organizations to promote services and goals of the Salvation Army. Prepared

newsletters and brochures using Microsoft Publisher. Organized and prepared

materials for board meetings and including taking minutes.

Office Assistant, 2006-2007

Responsible for preparing daily cash receipts and deposits, using Microsoft

Word and Excel spreadsheets. Scheduled appointments and organized fund-

raisers, including the Angel Tree Christmas program.

Outback Steakhouse - Charlotte, NC

1998-2006

Regional Service Technician, 2000-2006

Responsible for development and training of new and existing staff and

maintaining quality standards required by the corporation for fourteen

locations. Reported directly to joint venture partners with any issues

regarding service levels, quality control and staffing issues.

Front House Manager -2 years

Implementing and maintaining exceptional levels of customer service,

involved in the interviewing and hiring process of new staff; managed

twenty-five people, responsible for planning, and performance assessments.

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Education

Keiser University- Port St. Lucie, FL

2010 - 2011

Pursuing an Associate of Arts in Legal Studies

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