System Administrator Technical Support

MIKE M. MERID

(Home) 408-***-****, (Cell) 408-***-****

E-mail: ******@*****.***

OBJECTIVE: Seeking for System Helpdesk Support position

SUMMARY OF QUALIFICATIONS

. Cross-platform experience in systems administration, including

designing, installing, and maintaining..

. Superior troubleshooting and technical support abilities with

migrations, network connectivity, and security.

. Develop exceptional relationships with co-workers, management and end

users.

. Excellent problem solving skills.

COMPUTER SKILLS

Hardware: Compaq Servers, Dell Servers, HP Servers, Switches, Software:

Windows and windows family of products. VMware server and workstation,

Oracle VM Virtualbox.

Networking: Microsoft Active Directory, DNS, WINS, DHCP.

PROFESSIONAL EXPERIENCE

. Deployed VMware based virtual servers and workstations.

. Provided focus and direction to the global IT function throughout the

organization.

. Worked with business teams to design solutions to match business

requirements.

. Executed migration-related projects and provided company-wide support.

. Evaluated current and emerging technologies, and developed a five

years technical roadmap

. Experienced in administrating SQL Database, Exchange and Windows

servers.

EMPLOYMENT HISTORY

Aximsoft Inc., Newark CA

2010 - Present

Helpdesk Support /System Administrator

. Performed hands-on administration, monitoring, and troubleshooting of

both Local Area and wide area network, resulting in optimum

performance and minimum downtime.

. Provided day to day operation and administration of LAN/WAN equipment

as needed.

Assisted Assists desktop support role in coverage of help desk.

. Worked with vendors and manufacturers to maintain up-to-date support

and systems versions.

. Performed routine maintenance on systems and networks.

Oversee operations of Active Directory domain.

. Maintained, manage MSSQL database server backup and restore

procedures.

. Configured and managed Arcserv and based backup systems

. Documented configurations, processes and procedures.

Insperity Business Performance Inc., Mountain View CA

2010 - 2011

Helpdesk Support /System Administrator

. Assist in the installation of new software releases, system upgrades,

evaluation and installation of patches.

. Provide common and advanced system administration functions for local

and remote systems.

. Provided technical support to end-users. Acted as a technical resource

to management.

. Supported Microsoft Windows Servers 2008, Microsoft windows 7and XP

workstations.

. Provided support for the company's Exchange-based email system.

. Supported a VMware based virtual servers and workstation as well as

Oracle VM Virtualbox.

. Maintained backup system and disaster recovery plans.

. Implemented converted the PBX phone to IP based phone system.

. Created proactive procedures for problem preventions and resolutions,

interfaced with software developers, analyzed issues, and designed

solutions.

Trimble Navigation Inc., Fremont CA

2005- 2010

Helpdesk Support /System Administrator

. Provided technical support to end-users. Acted as a technical

resource to management.

. Lead a project to a successful conclusion of migrating over four

hundred users.

. Planed, deployed Windows 2003 and Active Directory and installed

and maintained Windows 2008 servers.

. Supported Blackberry Enterprise Server, Live Communications and

other utility Servers.

. Deployed and maintaining highly-available and highly-secure Windows

and Linux based servers.

. Provided support for the company's Exchange-based email system.

. Supported Blackberry Enterprise Server, Live Communications

Servers.

. Developed and updates documentation, appraising users and

administrators of vital information.

Dolch Computer Systems, Inc., Fremont

CA 1997-2005

Helpdesk Support /System Administrator

. Administrated and maintained the company email, data and other utility

servers

. Responsible for hardware and software applications for workstations,

servers, and network data communications.

. Collaborated with executive management and department leaders to

assess network capacity needs.

. Designed, developed, and modified reporting processes in accordance

with client specifications.

. Supported satellite offices in US, Europe and Canada.

. Performed network security audits on an ongoing basis and applied

software patches. Worked with business teams to design solutions to

match business requirements.

Developed and maintained yearly network budget

. Managed all new projects for servers, switches, and other network

resources.

EDUCATION

De Anza College, Cupertino, CA Degree: Computer

Information System

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