Customer Service Representative
Resume:
Shanyka Tinner
Aurora, CO 80011
**********@*****.***
Career Objective:
To obtain a Customer Service position with growth and potential. To utilize
my techniques in providing professional service in Customer Care.
Experience:
Sprint-Englewood, CO-06/2009-06/2010
Customer Service Representative- Provide outstanding customers service.
Inform customers with billing information. Assist customers with new
accounts as well as adding new lines to accounts. Call backs to customers
for better quality assurance. Made proper adjustments to accounts. Primary
goal, first call, first resolve.
DCC- Denver, CO-10/2008-02/2009
Security Officer- Observe, patrol property, lock and secure building. Door
service for the disable and special events. Provided valet parking service.
Assist members with any request.
Securitas-Aurora, CO-03/2007-10/2008
Security Officer- Observing and securing the safety of others well being.
As well as providing any other duties requested by clients/customers.
Remedy Staffing- Englewood, CO-04/2006-09/2006
Customer Service Representative- Inbound sales, Obtaining and verifying
information. Assist customers with merchandise, shipping options, and
product information. Resolving situations in a friendly time matter.
Century 16 Theaters- Aurora, CO-04/2005-12/2005
Concession Clerk- Providing customers with food and beverages, as well as
up-selling the food and beverages. Operated the cash register and was
responsible for balancing the cash drawer at the end of each shift.
Holden Place Marketing Supporting Service- Denver CO.-08/2004-12/2004
Customer Service Representative- Providing product information to inquires,
as well as preparing for the sale. Maintaining a friendly calm
conversation, in a timely manner.
Community Health Plan Of The Rockies- Denver, CO-07/2001-07/2003
Underwriting Clerk- Creating health applications. Verifying applicant's
information for qualification. Requesting documents by phone and mail for
applicants approval.
Community Health Plan Of The Rockies- Denver, CO-02/2000-06/2001
Marketing Clerk- Responsible for collating, copying, filing, and faxing, as
well as filling and verifying supply orders. UPS sending and receiving.
Education:
GED, Denver-04/2006
References upon Request
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